Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nic Cole

Springfield,OR

Summary

Proven team player and hospitality service expert, I excelled at The Feed Room Cafe by mastering drink customization and espresso preparation, enhancing customer satisfaction. My friendly demeanor and exceptional customer service skills contributed to a significant increase in repeat business, showcasing my ability to uplift and maintain high cleanliness standards.

Overview

4
4
years of professional experience

Work History

Junior Barista + Waitress

The Feed Room Cafe
01.2023 - Current
  • Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
  • Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
  • Collaborated with team members to streamline workflow for improved customer service experience.
  • Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.
  • Received consistent positive feedback from both customers and supervisors regarding excellent interpersonal skills, work ethic, and beverage quality.
  • Participated in ongoing training sessions to continually improve skill set and knowledge of industry trends.
  • Contributed positively to workplace morale by maintaining an upbeat attitude and fostering camaraderie among colleagues.
  • Prioritized safety compliance by adhering to proper food handling procedures at all times.
  • Recognized as consistently reliable, often filling in for absent coworkers at short notice.
  • Developed strong rapport with regular patrons, contributing to increased loyalty and repeat business.
  • Expedited drink production by mastering efficient brewing techniques and equipment usage.
  • Streamlined order processing by accurately entering orders into the point-of-sale system while simultaneously engaging customers in conversation.
  • Assisted in inventory management to minimize waste and optimize product availability.
  • Troubleshot equipment malfunctions promptly to minimize downtime and maintain smooth operations during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Used POS system to accurately enter orders and process payments.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Babysitter

Family + Friends
01.2021 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Camp Counselor

Camp Harlow
05.2020 - 10.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
  • Evaluated campers' progress and provided feedback to parents.
  • Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
  • Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.

Education

Associate of Arts - General Education

Lane Community College
Eugene, OR
07.2026

Skills

  • Cleanliness
  • Order Taking
  • Espresso preparation
  • Product Upselling
  • Cash Handling
  • Team Player
  • Drink customization
  • Hospitality service expertise
  • POS Systems
  • Exceptional customer service
  • Friendly and outgoing

Timeline

Junior Barista + Waitress

The Feed Room Cafe
01.2023 - Current

Babysitter

Family + Friends
01.2021 - Current

Camp Counselor

Camp Harlow
05.2020 - 10.2022

Associate of Arts - General Education

Lane Community College

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Nic Cole