Summary
Overview
Work History
Education
Skills
Timeline
Generic

NIC IZZIO

Clermont,FL

Summary

Operations and technology leader with 10+ years of experience driving complex initiatives across Walt Disney World Resorts. Proven success aligning business strategy, technology delivery, and operational execution to enhance Guest and Cast experiences. Skilled in stakeholder leadership, vendor integrations, executive communication, and data-driven decision making within fast-paced, highly matrixed organizations.

Overview

14
14
years of professional experience

Work History

Sr. Project Manager – Operations Systems Integration

WALT DISNEY WORLD
07.2024 - Current
  • Lead Hotels & Resorts initiatives in partnership with business and Technology & Digital teams to support operational execution and Guest experience improvements.
  • Serve as the primary liaison between operational leaders and technology teams, ensuring priorities, delivery timelines, and business objectives remain aligned.
  • Oversee funded operational and technology initiatives, providing executive-level project reviews, scorecards, stakeholder communications, and risk mitigation strategies.
  • Partner with Resort Technology Product teams on proof of concepts (POCs), requirements reviews, and operational readiness planning supporting scalable business solutions.
  • Lead vendor technology integration coordination, including API-based operational solution supporting real-time visibility and improved operational efficiency.
  • Facilitate collaboration across Operations, Legal, Finance, Product, and vendor teams to resolve blockers and maintain project momentum.
  • Support roadmap planning, resource forecasting, and operational strategy discussions for Hotels & Resorts initiatives.

Resorts Quality Operations System Manager

WALT DISNEY WORLD
05.2022 - 07.2024
  • Led operational initiatives focused on process improvement, dashboard development, application sustainment, and strategic execution across Resorts and Transportation organizations.
  • Directed quarterly business reviews spanning multiple Vice President organizations, translating operational metrics and analytics into executive-level insights and recommendations.
  • Partnered with Finance, HR, Industrial Engineering, Legal, Integration, and Technology teams to support operational decision-making and transformation initiatives.
  • Championed change management, communication strategies, and operational adoption efforts supporting technology and business process enhancements.
  • Developed executive presentations, KPI narratives, and reporting frameworks to drive leadership alignment and informed decision making.
  • Managed and developed salaried leaders while balancing competing priorities in a fast-paced operational environment.

Project Manager – Resorts Quality Operations System

WALT DISNEY WORLD
03.2018 - 05.2022
  • Led root cause analysis (RCA) initiatives focused on labor optimization, operational efficiency, and business performance improvements across Walt Disney World Resorts.
  • Partnered with senior leadership to evaluate operational trends, workload drivers, and KPI performance supporting labor and staffing strategies.
  • Collaborated with Data & Reporting teams to develop executive dashboards and KPI reporting tools supporting strategic decision making.
  • Influenced stakeholders across Resorts, Transportation, HR, Legal, and Operations to execute initiatives and achieve project objectives.
  • Developed strategic recommendations regarding labor systems, staffing strategies, and process improvements for senior leadership.
  • Managed approximately 1,500 monthly operational audits across Resorts, Transportation, and ESPN operations.
  • Served on the COVID-19 operational task force supporting workforce coordination efforts impacting more than 70,000 Cast Members.

Rooms Inventory Manager / Guest Experience Manager

WALT DISNEY WORLD
09.2012 - 03.2018
  • Led teams of 70–90 Cast Members supporting Resort operations and Disney Guest experience standards.
  • Managed front office labor operations, scheduling, and payroll coordination for Resort teams.
  • Spearheaded a reservation system transition and room category expansion initiative generating approximately $200K in annual revenue.
  • Supported operational implementation efforts in partnership with Training & Development and technology stakeholders.

Education

Bachelor of Science - Sport & Fitness Management, Business Administration

Troy University
Troy, AL

Certificate - Data Analytics

Cornell University
Ithaca, NY
2019

Skills

  • Product & Program Leadership
  • Technology & Operations Strategy
  • Cross-Functional Team Leadership
  • Executive Communication & Presentations
  • Strategic Planning & Roadmapping
  • Agile Delivery & Operational Execution
  • Business & Data Analytics
  • Change Management

Timeline

Sr. Project Manager – Operations Systems Integration

WALT DISNEY WORLD
07.2024 - Current

Resorts Quality Operations System Manager

WALT DISNEY WORLD
05.2022 - 07.2024

Project Manager – Resorts Quality Operations System

WALT DISNEY WORLD
03.2018 - 05.2022

Rooms Inventory Manager / Guest Experience Manager

WALT DISNEY WORLD
09.2012 - 03.2018

Bachelor of Science - Sport & Fitness Management, Business Administration

Troy University

Certificate - Data Analytics

Cornell University