Nicole Lee
Orlando
Summary
Dynamic professional with extensive experience in hospitality, recognized for exceptional guest engagement and training capabilities. Skilled in managing high-volume service demands while ensuring seamless communication and teamwork, driving efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Server
The Glass Knife
Winter Park, FL
09.2025 - Current
- Provided friendly, efficient table service in a busy brunch and coffee shop environment, maintaining knowledge of menu items, specialty coffee drinks, and bakery offerings to make recommendations
- Managed multiple table sections simultaneously during high-volume brunch rushes, coordinating with kitchen and barista staff to ensure timely order delivery
- Delivered consistently welcoming service to diverse customers, from quick coffee orders to leisurely brunch guests
- Processed payments, handled cash and credit transactions accurately, and maintained detailed checks using POS system
Server
Chili's Restaurant
Apopka, FL
04.2025 - 09.2025
- Provided exceptional customer service in high-volume dining environment.
- Processed payments accurately using point-of-sale system for transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist
Watson Clinic, LLC
Lakeland, FL
04.2023 - 12.2024
- Managed multi-line phone system, ensuring efficient call routing and timely responses.
- Coordinated patient scheduling, optimizing appointment availability and reducing wait times.
- Assisted in billing inquiries, clarifying insurance coverage and payment processes for patients.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Trained new reception staff on office procedures and software systems to enhance team performance.
Cashier
Fuzzy Taco Shop
Lakeland, FL
04.2021 - 04.2023
- Delivered high-quality customer service, greeting guests warmly, taking orders, and addressing customer questions or concerns promptly
- Assisted with food running, expediting orders to tables efficiently to maintain hot food quality and fast service times
- Collaborated with servers and kitchen staff to ensure efficient workflow and excellent customer service
- Trained new front-of-house employees on cashiering, food running, and customer service skills
Education
Bachelor of Arts - Communications
University of Central Florida
Orlando, FL12-2026
Associate of Science -
Polk State College
Winter Haven, FL12-2022
Skills
- Proficient in EPIC systems
- Exceptional customer service
- Guest engagement
- Training and staff development
- Customer relations
Timeline
Server
The Glass Knife
09.2025 - Current
Server
Chili's Restaurant
04.2025 - 09.2025
Receptionist
Watson Clinic, LLC
04.2023 - 12.2024
Cashier
Fuzzy Taco Shop
04.2021 - 04.2023
Bachelor of Arts - Communications
University of Central Florida
Associate of Science -
Polk State College