Nic Pedersen
Manager
Meridian,ID
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
9
9
years of professional experience
Work History
Operations Specialist
Allied Business Solutions
07.2022 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Improved operational efficiency by streamlining processes and implementing new systems.
Shipping and Receiving Manager
Linde Gas & Equipment
04.2019 - 04.2022
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Pulled, verified, and packaged items for shipment.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Commercial Roofer
Signature Roofing
08.2018 - 04.2019
- Removed and disposed of old roofing materials.
- Worked with metal, shingle and rubber roofing systems.
- Completed routine maintenance tasks, prolonging the lifespan of various commercial roofs.
- Adhered to all safety practices for personal and team protection.
- Installed new decking and flashing.
Medicare Lead Specialist
Blue Cross and Blue Shield
07.2018 - 09.2018
- Optimized resource allocation through careful analysis of project requirements and accurate forecasting of personnel needs.
- Established effective communication channels among team members to enhance collaboration and promote information sharing.
- Implemented process improvements that led to increased efficiency and reduced redundancies in workflows.
- Developed strong client relationships through consistent communication, understanding their needs, and delivering tailored solutions.
Fraud Account Supervisor
Sykes Enterprises, Incorporated
11.2015 - 07.2018
- Contributed to company-wide anti-fraud initiatives, developing best practices for ongoing improvements in fraud management.
- Optimized use of available tools and technologies to enhance fraud detection capabilities within the team.
- Aligned team objectives with corporate goals, ensuring consistent focus on reducing fraud-related losses over time.
- Consistently exceeded targets for case resolution times, contributing to overall improvements in departmental efficiency and effectiveness.
- Coached junior team members, fostering a culture of continuous learning and professional growth within the department.
Education
Master of Arts - Bliblical Studies
Colorado Christian University
Denver, CO 05.2001 -
Bachelor of Science - Management
University of Phoenix
Tempe, AZ 05.2001 -
Skills
Operations coordination
Operational Efficiency
Project Management
Process Documentation
Human relations
Planning and coordination
Cross-Functional Communication
Process Planning
Risk Mitigation
Improvement plan knowledge
Teamwork and Collaboration
Adaptability and Flexibility
Timeline
Operations Specialist
Allied Business Solutions
07.2022 - Current
Shipping and Receiving Manager
Linde Gas & Equipment
04.2019 - 04.2022
Commercial Roofer
Signature Roofing
08.2018 - 04.2019
Medicare Lead Specialist
Blue Cross and Blue Shield
07.2018 - 09.2018
Fraud Account Supervisor
Sykes Enterprises, Incorporated
11.2015 - 07.2018
Master of Arts - Bliblical Studies
Colorado Christian University
05.2001 -
Bachelor of Science - Management
University of Phoenix
05.2001 -