Overview
Work History
Education
Skills
Timeline
Generic
Nic Perry

Nic Perry

Nashville,TN

Overview

12
12
years of professional experience

Work History

Manager, Customer Experience

Calarbio
03.2023 - Current
  • Managed enterprise relationships, driving >$8M in ARR for enterprise customers in diverse industries in film, healthcare, insurance and finance
  • Enhanced customer engagement and retention using data insights, aligning product innovation with executives to optimize ROI.

Director, Workforce Management & Analytics

LYFT
01.2020 - 11.2022
  • Built global teams in WFM to optimize staffing costs and enhance customer experience through data strategies.
  • Collaborated with operations, legal, and finance to provide data-driven insights for cost forecasting and workforce planning.

Director, Workforce Management

AMAZON
01.2019 - 01.2021
  • Led global workforce management and capacity planning teams, optimizing resource allocation across multiple regions.
  • Drove efficiency initiatives while proactively addressing challenges, cost forecasting, and managing enterprise changes for seamless operations.

Senior Business Planner

NISSAN NORTH AMERICA
01.2017 - 01.2019
  • Customer Quality and Business Intelligence focused, driving global analytics programs to enhance consumer insights
  • Led implementation teams to centralize workforce planning tools and output formatting across worldwide operations.

Director, Workforce Management

POSTMATES, INC
01.2016 - 01.2017
  • Built multinational teams for real-time management and scheduling, overseeing vendor BPOs, software RFPs, and WFM products.
  • Enacted executive goals to drive operational strategy and ensure alignment with business goals.

Senior Workforce Solutions Analyst

HEALTHWAYS, SHARECARE
01.2013 - 01.2016
  • Provided capacity planning and contact forecasting for multiple global contact centers
  • Optimized performance metrics through analysis, enhancing handling times and data flow

Education

MBA -

WESTERN GOVERNOR’S UNIVERSITY
10-2025

B.Sc. - Interdisciplinary Studies, Nursing & Psychology

TENNESSEE TECHNOLOGICAL UNIVERSITY
06-2010

Skills

    Leadership in Remote/Global Environments

    Workforce Management and Optimization

    Product and Process Innovation

    Executive Communication

    Strategic Project Management

    Data Analytics and Business Intelligence

    Capacity Planning and Demand Forecasting

    Enterprise Relationship Management

    Change Management and Adaptability

    Customer Experience Strategy and Enhancement

    Customer relationship management (CRM)

    Software Tool Selection and Implementation

    Cross-functional team leadership

Timeline

Manager, Customer Experience

Calarbio
03.2023 - Current

Director, Workforce Management & Analytics

LYFT
01.2020 - 11.2022

Director, Workforce Management

AMAZON
01.2019 - 01.2021

Senior Business Planner

NISSAN NORTH AMERICA
01.2017 - 01.2019

Director, Workforce Management

POSTMATES, INC
01.2016 - 01.2017

Senior Workforce Solutions Analyst

HEALTHWAYS, SHARECARE
01.2013 - 01.2016

MBA -

WESTERN GOVERNOR’S UNIVERSITY

B.Sc. - Interdisciplinary Studies, Nursing & Psychology

TENNESSEE TECHNOLOGICAL UNIVERSITY

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