Nic Scheiner

• Led root cause analysis for SCO issues, managing ticket tracking, incident trends, problem records, and escalations to Toshiba OS (Alongside Chris M) and other critical POS components
• Served as primary point of contact for price checkers. Overseeing the full lifecycle from building and configuring to repairing, replacing and imaging devices
• Collaborated with the warehouse controller build team to assist in deployment and setup of new warehouse systems, ensuring smooth operational openings at new or relocated warehouses.
• Drove continuous improvements in POS systems support, contributing to faster mean time to resolution on incidents escalated to POS.
• Showed extreme flexibility flying to another state on moments notice for needs of the business (multiple times)

• Led the team in incident closures in a given month numerous times, constantly achieving high performance in closing tickets within targeted timelines.
• Became the lead for Price Checkers support after the transition from CHS, managing end-to-end processes including build, configuration, imaging, shipping and repairs.
• Spearheaded root cause analysis for fuel-related POS issues, delivering monthly reports on incident tracking and resolution across the enterprise.
• Trained and mentored new team members, contributing to a knowledgeable and effective
support team.

• Managed the Dairy department at multiple locations for over 8 years, overseeing daily operations and ensuring product quality and inventory management
• Developed a deep understanding of POS controllers, leveraging this knowledge for tasks such as ordering, managing out of stock, and making price changes
• Promoted rapidly, achieving the role of supervisor at just 19 years old, demonstrating leadership and commitment to operational excellence.