Nic Willoughby
Lafayette,IN
Summary
Professional with strong track record in managing and enhancing customer experiences. Skilled in project management, strategic planning, and stakeholder engagement. Known for effective team collaboration and flexibility in adapting to changing needs. Driven by results-oriented approach, with focus on delivering impactful outcomes and fostering productive work environment.
Overview
24
24
years of professional experience
Work History
Employee Experience Manager
Cumberland Pointe Health Campus
10.2023 - Current
- Drive strategies to improve employee engagement and retention
- Schedule, communicate and execute all pre-hire and onboarding requirements
- All HR responsibilities for the campus as well as time/attendance and payroll management
Manager
Ulta Beauty
08.2022 - 10.2023
- Responsible for all recruiting, training, scheduling/payroll, onboarding needs
- Analyze KPI trends, P&L
- Coaching, goal setting/tracking, performance reviews for team
Educator/Training Director
Empire Education Group
01.2021 - 07.2022
- Work closely with faculty teams to meet student needs/ goals
- Created specialized curriculum for workshops and development seminars
Administrator in Training
Five Star Senior Residences
09.2020 - 01.2021
- Evaluate, develop, and lead all campus programs and initiatives
- Review and make policy/procedure change recommendations, as needed, to maintain compliance with all current regulations
- Participate in facility survey and inspection process
- Training & development
- Inventory & supply mgmt
- Operations & Maintenance mgmt./ P & L mgmt
- Leasing operations & inspections
Manager
JCPenney
10.2017 - 09.2020
- Achieved department targets with strategic resource allocating schedule management
- Payroll, budgeting, inventory, kpi reporting/metrics, P&L
- Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction
Manager
Habitat For Humanity
01.2016 - 09.2017
- Maintained all parts/materials/supplies
- Managed sales, contracts, and purchase orders
- Quality control, supplier relations
- Analyze kpi trends, P&L
Area Manager
Toys-R-Us
04.2001 - 01.2016
- Worked my way up from associate to team leader then department supervisor
- Promoted to HR Manager October 2002, then General Manager July 2007, and Area Manager in December of 2012
- I learned all of the building blocks of my career during my time at TRU
Education
Educator License -
Department of Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN05.1997
Skills
- Project management
- Human resources/data Mgmt
- Data Analytics
- Retention strategies
- Onboarding & Pre-hire Mgmt
- Payroll & Schedule Mgmt
- Training & Development
- Inventory & Supply Mgmt
- Operations management
- Benefits Resources
- Microsoft Office
- Oracle
- KeyStats
- Micros
- Kronos
- Medallia
Timeline
Employee Experience Manager
Cumberland Pointe Health Campus
10.2023 - Current
Manager
Ulta Beauty
08.2022 - 10.2023
Educator/Training Director
Empire Education Group
01.2021 - 07.2022
Administrator in Training
Five Star Senior Residences
09.2020 - 01.2021
Manager
JCPenney
10.2017 - 09.2020
Manager
Habitat For Humanity
01.2016 - 09.2017
Area Manager
Toys-R-Us
04.2001 - 01.2016
Educator License -
Department of Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Similar Profiles
Walaa Abdo-BaariWalaa Abdo-Baari
Laundry Attendant at Cumberland Pointe Health CampusLaundry Attendant at Cumberland Pointe Health Campus
Kieran O'SheaKieran O'Shea
Social Services Assistant at Bethany Pointe Health CampusSocial Services Assistant at Bethany Pointe Health Campus
Kayla MorrowKayla Morrow
Certified Nursing Assistant at Orchard Pointe Health CampusCertified Nursing Assistant at Orchard Pointe Health Campus