Nic Youngman
Barrington,IL
Summary
Dedicated automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Zone Customer Experience Manager
Subaru Of America, Inc
Chicago, IL
05.2022 - Current
- Interviewed and reviewed the internal structure of numerous retailers to develop new processes and improve the customer experience.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Operated team building and presentations leading workshops with employees.
- Continually supported stores with customer engagement training and employee development.
- Support cultural development and growth of management to build employee retention.
Zone Marketing Manager
Subaru Of America, Inc
Chicago, IL
01.2018 - 05.2022
- Work with Subaru Retailers across multiple states, launching individualized marketing campaigns and instructing retailers on best practices to spend Subaru advertising dollars.
- Created monthly incentive, submitted estimates, and vehicle purchase orders for the Zone market based on market analysis.
- Utilized Coop Fund spending over 84%, increasing digital opportunities, and event opportunities in the market.
- Brought a new branding message to Chicago retailers to improve video advertising and increase the share of voice in the metro market.
District Sales Manager
Subaru Of America, Inc
Indianapolis, IN & Houston, TX
01.2010 - 01.2018
- Partnered with Retailers in multiple roles helping them develop new processes, work with customers, trained salespeople, and created plans for success through traditional and digital marketing strategies
- Increased sales year over year by an average of 28.6% throughout my fourteen years, by using equity tools, improving internet processes, and helping develop new in store sales processes
- Implemented a new delivery process at retailers to increase CSI scores from mid-800 to over 940 and improve the customer experience index through JD Power
- Summit Award winner in 2011 and 2017.
Management Associate
Subaru Of America, Inc
Cherry Hill, NJ & Denver, CO
01.2007 - 01.2010
Direct Mail Specialist & Area Advertising Consultant
Daily Camera
Boulder, CO
01.2005 - 01.2007
Retail Sales Associate
Woodley’s Fine Furniture
Lakewood, CO
01.2003 - 01.2005
Education
Digital Marketing Mini MBA -
Rutgers University
01.2016
Bachelor of Science - Business Administration And Marketing
Adams State University
Alamosa, CO01.2001
Skills
- Cross-Functional Collaboration
- Voice of Customer Analysis
- Data Analytics
- Engagement strategy development
- Training and Onboarding
- Marketing Plan Development
- Budgeting and Allocation
- Strategic Marketing
- Customer Buying Habits
Timeline
Zone Customer Experience Manager
Subaru Of America, Inc
05.2022 - Current
Zone Marketing Manager
Subaru Of America, Inc
01.2018 - 05.2022
District Sales Manager
Subaru Of America, Inc
01.2010 - 01.2018
Management Associate
Subaru Of America, Inc
01.2007 - 01.2010
Direct Mail Specialist & Area Advertising Consultant
Daily Camera
01.2005 - 01.2007
Retail Sales Associate
Woodley’s Fine Furniture
01.2003 - 01.2005
Digital Marketing Mini MBA -
Rutgers University
Bachelor of Science - Business Administration And Marketing
Adams State University