Nica Carter
CLARKSVILLE,Tennessee
Summary
Dynamic HR professional skilled in conflict resolution and effective communication. Experienced in managing performance reviews and aligning HR practices with business objectives to drive employee engagement and operational success.
Overview
25
25
years of professional experience
Work History
HR Manager 1
State of Tennessee Dept. of Correction
Nashville, TN
04.2016 - 04.2026
- Collaborated with leadership on workforce planning and talent acquisition strategies.
- Facilitated recruitment processes, including job postings and candidate screenings.
- Managed employee relations by addressing concerns and resolving conflicts to foster a positive workplace culture.
- Advised management on employee performance issues and disciplinary actions to ensure compliance and promote fair treatment.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Conducted training sessions to enhance staff skills and ensure compliance awareness.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Identified and resolved complex HR problems, influencing operations management and aligning HR practices with business objectives.
- Maintained HR records and systems for accurate tracking of employee data.
- Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
HR Analyst 3
State of Tennessee
Nashville, TN
06.2006 - 04.2016
- Assisted in the implementation of new HR software systems for efficiency.
- Coordinated employee onboarding and orientation programs for new hires.
- Supported performance evaluation processes for state employees and managers.
- Collaborated with legal teams on compliance with labor laws and regulations.
- Developed and implemented HR policies and procedures to ensure compliance with federal, state, and local regulations.
- Responded promptly to inquiries from employees concerning benefits packages or workplace issues.
- Provided guidance to managers regarding employee relations issues such as harassment or discrimination complaints.
- Communicated regularly with staff members regarding their rights under applicable employment laws.
- Conducted interviews to evaluate applicants' qualifications, experience, education level and other related criteria.
- Created reports on various HR metrics such as retention rates and turnover costs.
- Worked with business partners and HR team members to identify and implement enhancements.
- Managed team permissions, access and personalization at user level to control and monitor access.
- Supported HR operations with knowledgeable technical troubleshooting and support.
- Hired employees and processed hiring-related paperwork.
- Sourced, qualified and conducted screening interviews with job candidates.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Analyzed employment-related data and prepared reports.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Interpreted and explained human resources policies, procedures or regulations.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Personnel Tech 1/2
State of Tennessee
Nashville, TN
05.2005 - 04.2006
- Processed payroll transactions including timesheets, garnishments, benefit deductions and other payroll changes using ADP software system.
- Processed payroll and ensured accurate employee compensation timely.
- Managed employee records and maintained personnel files for compliance.
- Created and maintained personnel records for all employees, ensuring accuracy of data entry into HRIS system.
- Established, maintained, and updated employee files.
- Maintained HR databases and updated employee information regularly.
- Responded to employee inquiries regarding benefits and policies effectively.
Account Clerk
State of Tennessee
Nashville, TN
08.2004 - 05.2005
- Processed accounts receivable payments and deposits, ensuring timely cash flow.
- Reconciled accounts monthly to ensure accuracy and compliance with regulations.
- Verified and reconciled invoices with purchase orders, maintaining accuracy in financial records.
- Processed financial transactions and maintained accurate account records.
- Managed payroll for salaried and hourly employees.
- Ensured compliance with federal, state, local laws related to accounting operations.
- Upheld compliance with established guidelines and legal requirements.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Researched discrepancies and performed corrective actions to uphold financial integrity.
Secretary
State of Tennessee
Nashville, TN
02.2004 - 08.2004
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Maintained filing systems and ensured easy access to records.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Produced and distributed memos, newsletters, and other forms of communication.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Supported office operations by ordering supplies and managing inventory.
- Provided administrative support to the Office Manager and other staff members.
- Assisted in preparing reports and presentations for state projects.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Distributed incoming and outgoing mail and parcels to designated recipients within the office.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Assisted with special projects or tasks related to departmental functions upon request.
Customer Service Representative
Remedy Staffing
Nashville, TN
07.2003 - 01.2004
- Resolved customer complaints with empathy and effective problem-solving techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed customer inquiries through phone and email communications.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted in maintaining knowledge of product offerings and promotions for customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
Clerical Officer
Wood Personnel Services/Pro Repographics
Nashville, TN
05.2003 - 06.2003
- Operated scanning equipment to digitize documents efficiently.
- Reviewed scanned files for quality and accuracy.
- Operated and maintained various scanning equipment for optimal performance.
Store Manager
Shoe Show
Nashville, TN
09.2001 - 03.2003
- Led daily store operations and maintained high visual merchandising standards.
- Trained and supervised sales associates to enhance customer service skills.
- Established customer service standards and monitored staff compliance.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Managed inventory levels and coordinated stock replenishment processes.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed staff schedules to ensure optimal coverage during peak hours.
- Monitored cash handling procedures to ensure accuracy and security compliance.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Collaborated with corporate team on product selection and store layout design.
- Recruited new employees for store positions.
- Updated and maintained store signage and displays.
Education
Bachelor of Science -
Tennessee State University
Nashville12-2007
Skills
- Talent acquisition
- Performance management
- Compliance management
- Employee relations
- HR information systems
- Workforce planning
- HR policy development
- Conflict resolution
- Effective communication
- Problem solving
- Team collaboration strategies
Timeline
HR Manager 1
State of Tennessee Dept. of Correction
04.2016 - 04.2026
HR Analyst 3
State of Tennessee
06.2006 - 04.2016
Personnel Tech 1/2
State of Tennessee
05.2005 - 04.2006
Account Clerk
State of Tennessee
08.2004 - 05.2005
Secretary
State of Tennessee
02.2004 - 08.2004
Customer Service Representative
Remedy Staffing
07.2003 - 01.2004
Clerical Officer
Wood Personnel Services/Pro Repographics
05.2003 - 06.2003
Store Manager
Shoe Show
09.2001 - 03.2003
Bachelor of Science -
Tennessee State University