Managed daily operations of the financial office
Oversaw the maintenance of office equipment
Supervised a team of 5 administrative staff members, up to 35 drivers, and various maintenance staff
Negotiated contracts with vendors
Managed employee schedules including on call
Maintained full records of every employee
Conducted regular audits on financial transactions
Coordinated and dispatched tow trucks
Managed a high volume of incoming calls
Maintained accurate records of all service requests
Communicated updates with customers
Collaborated with tow truck drivers to ensure efficient routing and minimize response times
Monitored the status of ongoing service calls
Utilized GPS tracking systems
Coordinated with law enforcement agencies
Performed regular quality checks on completed jobs
Maintained up-to-date knowledge of local traffic conditions
Scheduled routine maintenance services
Ensured compliance with all safety regulations related to towing operations
Maintained accurate records of all incidents
Maintained confidentiality of sensitive information related to law enforcement investigations or impoundments