Nicalas Pleasant
Chicago,IL
Summary
Hardworking and disciplined with strong program management and team leadership skills. Adept at improving company policies, educating workers and resolving problems with a proactive approach. Proficient in OSHA guidelines for environments. Poised and pragmatic professional transitioning to occupational health and safety position. Effective communicator with desire to assist and help people.
Overview
32
32
years of professional experience
Work History
Public Safety Coordinator
Allied Universal Security Services
08.2008 - Current
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Conducted investigations into incidents and reported on findings.
- Coached employees, managers and executives on effective safety policies.
- Recommended changes to company culture to improve safety and meet changing demands.
- Responded to any emergencies as instructed and with utmost efficiency.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
- Conducted safety audits and investigated plant quality issues.
Counselor/Front Desk Clerk
Hyde Park Neighborhood Club
05.2002 - 09.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Public Safety Coordinator
University Of Chicago Police Department
02.2007 - 08.2008
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Conducted investigations into incidents and reported on findings.
- Coached employees, managers and executives on effective safety policies.
- Recommended changes to company culture to improve safety and meet changing demands.
- Responded to any emergencies as instructed and with utmost efficiency.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
- Conducted safety audits and investigated plant quality issues.
- Developed new training programs to address performance and knowledge issues.
Physical Security Specialist
US Department Of Homeland Security TSA
02.2006 - 08.2007
- Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported suspicious activities and persons to law enforcement.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Authorized entrance papers and granted or denied entrance to building.
- Monitored and authorized entrance and departure of [Number] employees and visitors daily.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
- Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
- Applied and shared intelligence with law enforcement to secure employees, locations and assets in response to and in anticipation of threats.
Customer Service Crew Member
Oak Brook Hills Resort
04.2001 - 09.2003
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Office File Clerk
IL Department Of Children And Family Services
06.1999 - 08.2001
- Examined, categorized and sorted incoming documents.
- Maintained physical and computer-based filing systems.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Implemented improvements to file systems and procedures.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Education
Criminal Justice
Richard J Daley College
Chicago, ILPsychology/Criminal Justice
Chicago State University
Chicago, ILHigh School Diploma -
Morgan Park High School
Chicago, IL06.2000
Skills
- Occupational Health Hazards
- Safety Program Assessments
- Project Management
- Incident Investigation
- Black Belt in Martial Arts
- Emergency Situations
- Automotive Knowledge
- Environmental Health and Safety
- Records Maintenance
- Job Safety Analysis
- Familiar with office softwear
- Decontamination Processes and Procedures
Affiliations
- Freemason
- International Tang Soo Do Federation
- AAU Track and Football
Timeline
Public Safety Coordinator
Allied Universal Security Services
08.2008 - Current
Public Safety Coordinator
University Of Chicago Police Department
02.2007 - 08.2008
Physical Security Specialist
US Department Of Homeland Security TSA
02.2006 - 08.2007
Counselor/Front Desk Clerk
Hyde Park Neighborhood Club
05.2002 - 09.2012
Customer Service Crew Member
Oak Brook Hills Resort
04.2001 - 09.2003
Office File Clerk
IL Department Of Children And Family Services
06.1999 - 08.2001
Criminal Justice
Richard J Daley College
Psychology/Criminal Justice
Chicago State University
High School Diploma -
Morgan Park High School
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