Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicara Dinkins

Merced,CA

Summary

Enthusiastic positive and focused professional. Successful with communication and customer service. Professionally establishing rapport with customers, students, and clients. Always exceeding the company's expectations with any task given to me. Punctual and responsible but yet fun and a happy individual.

Overview

15
15
years of professional experience

Work History

Education Leader

Milan Institute
07.2024 - 11.2024
  • Managed 18 Employees regarding; work schedule, salary, daily academic curriculum and state rules,regulations and requirements.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Conferred and resolved education-related issues and problems with students, parents and school officials.
  • Employee evaluations and performance reviews.
  • Conducted job interviews and assisted with job on boarding. .
  • Promoted a positive learning environment by enforcing classroom rules and fostering respectful relationships among students and employees.
  • Supply Inventory
  • Evaluated student performance regularly through assessments and monitoring progress towards goals.

Student Resource Coordinator

Milan Institute
06.2023 - 07.2024
  • Managing and guiding students with Attendance and Academics by creating academic plans and providing resources. .
  • Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
  • Maintained accurate records of all absences, truancy issues, and disciplinary actions.
  • Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
  • Ensured compliance with state regulations by staying informed on changes in requirements and adapting processes accordingly.


Career Services

Milan Institute
01.2023 - 06.2023
  • Partnered with career services department to provide ongoing support for job-seeking graduates through workshops, resume reviews, and interview coaching sessions.
  • Designed marketing materials promoting the Career Services department''s offerings within the community.
  • Supported career services by counseling students on career options and guiding job search skills development.
  • Mentored student workers within the Career Services office by providing ongoing training, support, and constructive feedback on performance.

Customer Service Specialist

Milan Institute
12.2022 - 06.2023
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Appointment Scheduling
  • Cash/Card Payments
  • Register and Money Management

Cafeteria Worker

Merced Union School District
01.2021 - 11.2021
  • Customer Service
  • Greeting and welcoming students, staff and visitors to food and lunch carts.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Followed guidelines for safe serving, appropriate temperatures and proper presentation.
  • Maintained tools, equipment and surfaces in clean, neat and working order.

Nail Technician

Tuluz Beauty Salon
07.2015 - 02.2019
  • Enhancing the customer service experience by my unique skills to greet, smile and sharing information to enhance their service experience.
  • The ability to multi task inbound calls while setting appointments with an eye on details avoiding scheduling conflicts.
  • Met with clients to discuss needs, service preferences and special requests.
  • Kept detailed inventory for nail care supplies, polishes and gel nail colors.

Server/Customer Service Cashier

Applebees
11.2014 - 10.2018
  • Greeted guests with a smile and developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Processed credit card, checks and gift certificate payments in electronic computer systems.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Greeted customers, answered questions and recommended specials to increase profits.

Medical Supply Specialist

United States Army
08.2009 - 02.2012
  • Greeted Patients,answered phones, scheduled appointments, and ordered supplies.
  • Contacted medical facilities to schedule patient medication deliveries.
  • Verified correct inventory and supply count using computer system.

Education

Some College (No Degree) - Accounting And Business Management

Merced College
Merced, CA

Cosmetology -

Sierra College of Beauty
Merced, CA
10.2013

Skills

  • Instructional leadership
  • Effective communication
  • Customer Service Excellence
  • Respectfulness
  • Telephone etiquette
  • Attendance records maintenance
  • Customer Service Excellence
  • Recordkeeping and Bookkeeping
  • Understanding Customer Needs
  • Cash Handling
  • Multitasking and Prioritizing

Timeline

Education Leader

Milan Institute
07.2024 - 11.2024

Student Resource Coordinator

Milan Institute
06.2023 - 07.2024

Career Services

Milan Institute
01.2023 - 06.2023

Customer Service Specialist

Milan Institute
12.2022 - 06.2023

Cafeteria Worker

Merced Union School District
01.2021 - 11.2021

Nail Technician

Tuluz Beauty Salon
07.2015 - 02.2019

Server/Customer Service Cashier

Applebees
11.2014 - 10.2018

Medical Supply Specialist

United States Army
08.2009 - 02.2012

Cosmetology -

Sierra College of Beauty

Some College (No Degree) - Accounting And Business Management

Merced College

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