Nicaref Aviles
South Glens Falls,NY
Summary
*Dependable, responsible, attention to detail, honest, respectful with an attitude to get the job done, team player but can work independently as well. I love to make work fun and always have a smile on my face! *Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
18
18
years of professional experience
Work History
Server
Red Lobster
South Glens Falls, NY
06.2021 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
Front End Cashier
Dollar Tree
South Glens Falls, NY
01.2018 - 05.2021
- Greeting customers, Ringing up purchases, Handling returns, Answering questions about products, policy, and services
- Balanced out cash drawer at the end of each shift.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Assisted customers in locating items throughout the store.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Informed customers of current sales promotions and discounts available.
Direct Support Specialist
CWI
01.2019 - 01.2020
- Fosters positive relationships between caretakers and individuals served, Ensures client safety and maintaining a safe environment, Reminds and assists clients with self-administration of medications (with proper training), Encourages self-help activities, Reports changes in client's condition or family situation to administrators and supervisors, Documents services provided, Performs home management functions such as light housekeeping, laundry, bed making, and cleaning, Plans meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up, Accompanies clients to scheduled appointments and transports clients or running errands for clients, Assists with toileting, including bedpans, urinals, and commode chairs as necessary, Other duties as assigned
Server
Movie Tavern
01.2014 - 01.2015
- Set up all garnishes for dishes, assemble trays and stock bread, Polish silverware, Responsible for set-up and break-down of station at the beginning and end of shift, Assist with special guest requests to ensure total guest satisfaction, Communicate with servers and kitchen associates to ensure total guest satisfaction, Serve food to tables if needed, Assist with bussing duties if needed, Remove all dirty dishes from kitchen and/or server areas, Maintain standard of plate presentation, Maintain condition and cleanliness of work area, Perform other duties as assigned
Sales Representative
Aztec Auto
01.2011 - 01.2013
- Leading yourself and the team in a way that supports AutoNation's Vision and Mission, Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit, Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes, Driving the business through a high-level of involvement in the day-to-day operations, Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing, Appraising vehicles for trade, Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones, Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory, Assisting in managing controllable expense elements for the New and Used Vehicle Departments, Analyzing the business to determine shortfalls and developing action plans to improve performance
Janitor/Payroll/Supervisor
CVT Cleaning
01.2006 - 01.2013
- Managing employees, Creating employee schedules, Ensure jobs are being completed to customer satisfaction, Ensure jobs are being completed within time frame provided, Recruiting and training employees, Provide excellent customer service and relationships with customers, Meet perspective customers and provide quotes, Inventory at all work locations, Payroll, The person in this role will be expected to perform the following Janitorial and maintenance duties: Monitoring and Stocking bathrooms, Laundry, Cleaning Classrooms, Cafe, Bathroom, removing trash and debris, Mopping, dusting, sweeping, Window cleaning and wiping counters, Set up and break down of furniture, Minor Maintenance, and or repairs including changing bulbs, painting, hanging or removing objects from walls, Maintaining the cleanliness of the entire facility
Administrative Assistant
Team Pest USA
01.2007 - 01.2009
- Schedule pest control routes each day for 15 servicemen, Payroll, Filing, Answer inbound telephone calls, Draft correspondences and other formal documents, Plan and schedule appointments, Perform all other office tasks
Cashier
Cumberland Farms
01.2016
- Ensuring that every customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge and all other components of customer service, Interacting with customers to provide information and assistance in response to inquiries about products and services, Maintaining a clean, customer friendly store environment
- Performing regular cleaning activities including, but not limited to, cleaning floors, glass doors, counter surfaces, and restrooms, emptying all interior and exterior trash cans, rotating and straightening merchandise and cleaning beverage and food service equipment, Replenishing products and supplies to ensure product availability, Accurately and efficiently completing sales transactions and maintaining proper accountability at the cash register, Maintaining an awareness of all product knowledge information, merchandise promotions, and advertisements
Education
Massage Therapist -
Georgia Medical
01.2006
Faith Academy
01.2004
Skills
- Beverage Preparation
- Table Bussing
- Table Setting
- Order Management
- Food Running
- Food inspection
- Guest Engagement
- Food Delivery
- Professional Appearance
- Office Administration
- Spreadsheet Management
- Appointment Scheduling
- Mail handling
- Clerical Support
- Invoice Processing
- Scheduling
- Filing
- Data Entry
- Claims appeal procedures
- [Language] Fluency
- Multi-line telephone system operation
- Billing and coding
About who I am
I am such a hard working, happy and always striving to be better at my job type of woman. I am old school work dependable. I come to work and get my job done with a smile on my face and never any complaints. I take wherever I work seriously and will always be punctual and ready to work. You wont be disappointed in hiring me. I learn fairly quickly and always on top of things.
Timeline
Server
Red Lobster
06.2021 - Current
Direct Support Specialist
CWI
01.2019 - 01.2020
Front End Cashier
Dollar Tree
01.2018 - 05.2021
Cashier
Cumberland Farms
01.2016
Server
Movie Tavern
01.2014 - 01.2015
Sales Representative
Aztec Auto
01.2011 - 01.2013
Administrative Assistant
Team Pest USA
01.2007 - 01.2009
Janitor/Payroll/Supervisor
CVT Cleaning
01.2006 - 01.2013
Massage Therapist -
Georgia Medical
Faith Academy
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