Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicasia Peterson

Philadelphia,PA

Summary

Amicable candidate with experience in costumer service, as well as experience using excellent communication. Creative, adaptable, and a fast learner. Committed to hard work for the benefit of patrons and peers alike.

Overview

4
4
years of professional experience

Work History

Hostess

The Continental Midtown
09.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Plant Nursery Worker

Lowes
05.2023 - 08.2023
  • Inspected moisture content of soil to modify existing sprinkler systems, taking into account evaporation and water retention factors.
  • Felt plants' leaves and noted coloring to detect presence of insects or disease.
  • Unloaded plants and nursery items from delivery trucks.
  • Answered questions and provided information regarding plants and care to help customers make informed decisions.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.

Bartender

True Food Kitchen
10.2022 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.

Barista

Driftaway Cafe
09.2021 - 08.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

General Merchandise Expert

Target
08.2019 - 07.2021
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Greeted customers and directed to requested products.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.

Education

No Degree - Global Studies, Culinary Arts

Drexel University
Philadelphia, PA
07.2027

Skills

  • Reservations Management
  • Customer Service
  • Server Support
  • Menu Board Art
  • Guest Complaint Resolution
  • Bar Terminology
  • Cash Handling
  • Food Preparation
  • POS Systems
  • Espresso Machine Operation
  • Excellent Memory
  • Adaptive and Creative

Timeline

Hostess

The Continental Midtown
09.2023 - Current

Plant Nursery Worker

Lowes
05.2023 - 08.2023

Bartender

True Food Kitchen
10.2022 - 05.2023

Barista

Driftaway Cafe
09.2021 - 08.2022

General Merchandise Expert

Target
08.2019 - 07.2021

No Degree - Global Studies, Culinary Arts

Drexel University

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Nicasia Peterson