Nicaury Acosta Vargas
New York,NY
Summary
Dynamic and detail-oriented Retail Manager Assistant with 10 years of experience in the retail industry. Adept at supporting store operations, managing inventory, and delivering exceptional customer service. Proven ability to assist in implementing sales strategies, training and supervising staff, and ensuring compliance with company policies and procedures. Skilled in optimizing store performance through effective problem-solving and communication. Committed to enhancing the customer experience and contributing to the overall success of the retail team.
Overview
15
15
years of professional experience
Work History
Operations Manager
CVS Pharmacy
11.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assistant Manager
Danice Stores
04.2009 - 11.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculated total payments received during shift, reconcile this with total sales.
- Assisted customer with questions and concerns to ensure that they've had a positive shopping experience
- Issued receipts, refunds, credits and change due to customers
- Greeted customers entering establishment
- Bagged, boxed, wrapped merchandise for customer.
- Maintained clean and orderly checkout area.
- Develop employee schedule and develop company cost saving program.
Ophthalmic Technician
Vistasite Eyes Care
01.2019 - 07.2020
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured and recorded visual acuity and color vision testing.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Helps the ophthalmologist to medicate the eyes by applying eye drops
- Helps to check for patients’ eye defects
- Uses the ultrasound equipment to diagnose eye problems
- Assists to instruct patients on proper eye care
- Supervises other technicians and medical staff
- Assists in the calibration of laboratory equipment
- Participates in the creation of policies; including procedures for the optimum running of the eye care center
- Ensures periodical interactions with ophthalmologists and the rest of the staff
- Helps to set-up equipment for the use of the patients
- Performs different examinations as directed by the ophthalmologic
- Perform all test required on patients.
- Scan old and current Records of patient into the system.
- Clean, check and call patients glasses when is ready.
Education
High School Diploma -
Louis D. Brandeis High School
New York, United States06.2012
Skills
- Staff Training and Development
- Team motivation
- Staff Supervision
- Money Handling
- Employee Scheduling
- Workload Management
- Employee Performance Evaluations
- Policy Enforcement
- Retail Operations
- Task Delegation
- Customer Service
- Problem-Solving
- Team Leadership
- Fluent Spanish
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
CVS Pharmacy
11.2023 - Current
Ophthalmic Technician
Vistasite Eyes Care
01.2019 - 07.2020
Assistant Manager
Danice Stores
04.2009 - 11.2023
High School Diploma -
Louis D. Brandeis High School
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