Nicaury Ramirez Gil
Summary
Competent, compassionate, and empathetic professional with extensive experience in both early childhood education and premium guest services. Proven ability to work well under pressure with a goal-oriented outlook. Expert in managing high-volume customer interactions, resolving conflicts, and providing personalized experiences in luxury resort settings.
Warm assistant teacher with several years of experience and documented skills in classroom management and assignment creation. Friendly and energetic professional commended for adapting teaching methods and materials to meet students' varying needs and interests. Passionate about going above and beyond to nurture and encourage children.
Overview
15
15
years of professional experience
Work History
ASSISTANT TEACHER
Blue Academy
Brooklyn
07.2022 - 06.2024
- Oversaw students in classroom and common areas to monitor safety and support the lead teacher.
- Supported student physical, mental, and social development through classroom activities.
- Collaborated on lesson planning and coordinated class activities to improve instructional quality.
- Utilized proactive behavior modification and positive reinforcement to keep students on-task.
ASSISTANT TEACHER / DAYCARE ASSISTANT
IKIDZ
08.2018 - 05.2022
- Provided supervision and care for children using positive measures and vigilant oversight.
- Managed a diverse classroom including infants, toddlers, and preschoolers.
- Promoted learning and social development through structured and unstructured playtime.
- Maintained daily communication with parents regarding hygiene, nutrition, and student progress.
GUEST SERVICE & SALES CONCIERGE
Hotel Dreams Royal Beach
Punta Cana
02.2014 - 08.2015
- Served as the primary point of contact for international guests, providing expert information on facilities and local attractions.
- Managed guest inquiries and fulfilled special requests to ensure a premium resort experience.
- Facilitated sales and coordination for local excursions, transportation, and dining reservations.
- Resolved guest complaints with professional poise to maintain high levels of customer satisfaction.
- Punta Cana
Assistant Executive Housekeeper
Dreams Hotels, Punta Cana
01.2009 - 12.2009
- Assisted in managing daily housekeeping operations and staff schedules.
- Coordinated training for new housekeeping team members on procedures.
- Inspected guest rooms and public areas for cleanliness and maintenance issues.
- Reviewed payroll information to ensure accuracy of employee hours worked.
GUEST SERVICE AGENT
Catalonia Resorts
Punta Cana
- Provided high-level hospitality and concierge services to guests in a fast-paced resort environment.
- Coordinated check-in/check-out processes and handled administrative tasks with attention to detail.
- Assisted in promotional sales for resort amenities and local tours to drive revenue.
- Collaborated with diverse departments to ensure seamless service delivery and guest comfort.
- Punta Cana
Education
High School Diploma - GED
Dominican RepublicCDA - Child Development Associate
Skills
- Customer Excellence
- Guest Relations
- Conflict Resolution
- Personalized Service
- Sales Coordination
- Early Childhood Education
- Lesson Planning
- Classroom Management
- First Aid
- Professional Development
- Team Collaboration
- Diversity and Inclusion
- Problem Solving
- Housekeeping
- Task delegation
- Policy enforcement
- Organized leadership
- Staff training and development
- Quality assurance
- Housekeeping management
- Bathroom cleaning
- Vacuuming
- Deep cleaning protocols
- Customer service
Languages
- English
- Spanish, Native
- English, Bilingual / Proficient (C2)
Timeline
ASSISTANT TEACHER
Blue Academy
07.2022 - 06.2024
ASSISTANT TEACHER / DAYCARE ASSISTANT
IKIDZ
08.2018 - 05.2022
GUEST SERVICE & SALES CONCIERGE
Hotel Dreams Royal Beach
02.2014 - 08.2015
Assistant Executive Housekeeper
Dreams Hotels, Punta Cana
01.2009 - 12.2009
GUEST SERVICE AGENT
Catalonia Resorts