Nicaury Santos Santana
Newark,NJ
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
3
3
years of professional experience
Work History
Receptionist
Njstateauto
Jersey City, New Jersey
11.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Cashier
Marshalls Department Store
Elizabeth, New Jersey
12.2022 - 10.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Manager of Operations
McDonald's
New York, NYC
01.2021 - 11.2022
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Education
Hillcrest High School
Jamaica, NY06-2020
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Scheduling
- Administrative Support
- Data Entry
- Office Management
- Multitasking and prioritization
- Verbal and written communication
- Security understanding
- Document Management
- Greeting and Seating Clients
- Supply Management
- Strategic Planning
- Organization skills
- Staff Management
- Positive and professional
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Receptionist
Njstateauto
11.2023 - Current
Cashier
Marshalls Department Store
12.2022 - 10.2023
Manager of Operations
McDonald's
01.2021 - 11.2022
Hillcrest High School
Queensborough Community College of The City University of New York
Similar Profiles
Satoria HousemanSatoria Houseman
Procedure Scheduler at Hackensack Meridian Health Mountainside Medical GroupProcedure Scheduler at Hackensack Meridian Health Mountainside Medical Group
Tope BodundeTope Bodunde
Cleaning Contractor at Self Employed ServicesCleaning Contractor at Self Employed Services
James WashingtonJames Washington
Forklift Operator at PIM BrandsForklift Operator at PIM Brands
Luis RiveraLuis Rivera
Journeyman Electrician at Preferred Electrical Service IncJourneyman Electrician at Preferred Electrical Service Inc
Adam DeaconAdam Deacon
Receptionist at TravelodgeReceptionist at Travelodge