Hi, I’m
Nicca Gajonera
Wailuku,HI
Summary
Highly skilled and motivated professional with a strong background in management and customer service. Possesses exceptional technical skills. Demonstrates excellent time management skills, ensuring efficient completion of tasks and projects. Fosters positive relationships with team members and clients. Thrives in a collaborative team environment, contributing to the achievement of team goals. Utilizes analytical thinking and creative solutions to overcome challenges.
Overview
10
years of professional experience
Work History
Vacasa
Property Caretaker
03.2023 - Current
Job overview
- Assist with operations in assigned locations
- Support the team with an escalated guest or homeowner concerns by promptly responding to emails, calls, and tickets
- Develop relationships with owners, proactively communicating, and becoming the subject matter expert for their properties, ensuring cleanliness, maintenance, and proper care
- Perform light home maintenance tasks such as changing light bulbs, handling minor issues, and prep cleaning
- Conducting regular inspections before Guest or Owner arrival to ensure the property meets Vacasa standards
- Provide cross-coverage for managers and peers when necessary to contribute to a seamless and efficient workflow
- Contact vendors and cleaners for additional property maintenance or care.
Vacasa
Runner
04.2022 - 01.2023
Job overview
- Delivered items to condos based on Guests' and Employees' requests, ensuring timely and accurate service
- Performed light home maintenance tasks to maintain the properties' functionality and aesthetics
- Provided exceptional customer service
- Maintained a fully stocked storage room for condos, ensuring the availability of essential items and keeping it clean and organized
- Prepared and set up amenities for PCs (Property Caretakers) and LOMs (Local Operations Managers), ensuring a welcoming and comfortable experience for Guests.
Uber & Lyft
Driver
06.2021 - 04.2022
Job overview
- Picked up passengers and transported clients to their destinations safely and efficiently
- Maintained the vehicle in good condition to ensure a comfortable and reliable ride experience for customers
- Demonstrated excellent driving skills and adhered to traffic regulations and safety guidelines at all times
- Provided outstanding customer service, ensuring a positive and pleasant experience for passengers
- Utilized effective communication and time management skills to optimize ride routes and schedules.
Instacart Shopper
Personal Shopper & Delivery
12.2019 - 04.2022
Job overview
- Responsible for selecting and purchasing groceries on behalf of customers through the Instacart platform
- Worked in various grocery stores, following customers' shopping lists to ensure accurate selections of items
- Provided exceptional customer service and attention to detail to meet customers' needs and preferences.
Safeway
Floral Manager
11.2016 - 04.2019
Job overview
- Trained, supervised, and assigned duties to floral clerks
- Wrote schedules for the floral department
- Conducted monthly inventory of all floral items and submitted results to management
- Ordered out-of-stock items
- Stocked the area daily with plants, balloons, garden supplies, and artificial arrangements
- Ensured proper watering of all plants
- Planned organized, and led a retail floral department, creating quality seasonal and evergreen arrangements using designs and display strategies to drive sales
- Worked closely with store management to communicate standards of excellence to employees
- Assisted other floral departments in different store locations
Safeway, Maui
Store Recruiter
11.2017 - 01.2018
Job overview
- Completed all phases of hiring procedures, including conducting interviews, managing onboarding processes, handling I-9 verification, tax screening, and drug testing
- Trained and oriented new store employees to ensure smooth integration into the company
- Led training sessions and coached employees on various training topics to enhance their skills and knowledge.
Safeway
Produce Clerk
08.2013 - 11.2016
Job overview
- Maintained suitable inventory levels, ordered out-of-stock items, received deliveries, and noted discrepancies
- Stocked produce and rotated fresh fruits and vegetables to ensure freshness
- Ensured all produce was fresh and safe to eat
- Removed produce that showed signs of spoilage.
Education
Henry Perrine Baldwin High SchoolWailuku, HI
High School Diploma
05.2012
Skills
- Customer Needs Assessments
- Customer Service
- Property Inspection & Evaluation
- Transportation and Errands
- Problem-solving
- Team Supervision
- Technical Skills
- Communication Skills
- Interpersonal Skills
- Time Management Skills
Timeline
Property Caretaker
Vacasa
03.2023 - Current
Runner
Vacasa
04.2022 - 01.2023
Driver
Uber & Lyft
06.2021 - 04.2022
Personal Shopper & Delivery
Instacart Shopper
12.2019 - 04.2022
Store Recruiter
Safeway, Maui
11.2017 - 01.2018
Floral Manager
Safeway
11.2016 - 04.2019
Produce Clerk
Safeway
08.2013 - 11.2016
Henry Perrine Baldwin High School
High School Diploma
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