Niccanda Watkins
Buffalo,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Independent Living Specialist
Western New York Independent Living
02.2022 - Current
- Sought out affordable housing options and residences for Consumers in need.
- Maintained database of housing resources, landlords and management companies.
- Assisted Consumers in filling out housing applications and verifying assets.
- Facilitated communication between Consumers and other service providers.
- Facilitated outreach activities to build community awareness.
- Provided support to social service Consumers in navigating available resources.
- Assisted Consumers with applying for benefits assistance, food, utilities, etc.
Employment Specialist
Aspire of Western New York
10.2020 - 02.2022
- I assist individuals with disabilities to find and maintain employment
- As an employment specialist, I often work with employers to ensure success for the individual to have stable employment
- I provide face to face support to individuals in order to help them adjust to the worksite.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
Community Habilitation Specialist
WNY
08.2018 - 10.2020
- Enriching the lives of consumers with learning and developmental disabilities helping them develop the necessary skills needed to work, live, and participate in their respective communities.
Property Manager
PROPERTY MANAGEMENT BUFFALO NY
09.2012 - 06.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Collected and maintained careful records of rental payments and payment dates.
Youth Care Worker
Community Missions, Inc
02.2018 - 08.2018
- Manage and monitor multiple youths in a home setting to help youth achieve daily living skills once they mo e on to a permanent home setting.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Designed safe and supportive environment for clients to discuss issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
CLINICAL CARE ASSOCIATE
PRIVATE HOME CARE AIDE
06.2016 - 08.2018
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
CLERICAL SUPPORT
ROSWELL PARK CANCER INSTITUTE
06.2017 - 07.2017
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
ASSIST INTERNAL & EXTERNAL VISITORS, Medical Assistant
Hens Pain Center
04.2013 - 06.2015
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answering the telephone and performing other various duties to help maintain the office
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Obtained client medical history, medication information, symptoms, and allergies.
Customer Service Representative
CVS
07.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Med Tech/ Resident Care Aide
Elderwood Village
08.2000 - 09.2012
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
- Administered medications to patients and remained vigilant for negative side effects.
- Increased medication and medical terminology knowledge through research and continuing education.
Education
Bachelor of Science - HEALTH SERVICES ADMINISTRATION
BRYANT & STRATTON COLLEGE
Buffalo, NY04.2017
Associate of Applied Science - MEDICAL ASSISTING
BRYANT & STRATTON COLLEGE
Buffalo, NY04.2015
Skills
- Medication Administration
- Developmental Disabilities Experience
- Certifications and Licenses
- Activities of Daily Living (ADLs)
- HIPAA Regulations
- Reading Comprehension
- Special Needs Care
- Critical Thinking
Timeline
Independent Living Specialist
Western New York Independent Living
02.2022 - Current
Employment Specialist
Aspire of Western New York
10.2020 - 02.2022
Community Habilitation Specialist
WNY
08.2018 - 10.2020
Youth Care Worker
Community Missions, Inc
02.2018 - 08.2018
CLERICAL SUPPORT
ROSWELL PARK CANCER INSTITUTE
06.2017 - 07.2017
CLINICAL CARE ASSOCIATE
PRIVATE HOME CARE AIDE
06.2016 - 08.2018
Customer Service Representative
CVS
07.2014 - 01.2015
ASSIST INTERNAL & EXTERNAL VISITORS, Medical Assistant
Hens Pain Center
04.2013 - 06.2015
Property Manager
PROPERTY MANAGEMENT BUFFALO NY
09.2012 - 06.2019
Med Tech/ Resident Care Aide
Elderwood Village
08.2000 - 09.2012
Bachelor of Science - HEALTH SERVICES ADMINISTRATION
BRYANT & STRATTON COLLEGE
Associate of Applied Science - MEDICAL ASSISTING
BRYANT & STRATTON COLLEGE
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