Niccey Washington
Lafayette,Louisiana
Summary
Seeking a challenging position where my capabilities may be utilized, developed, and enhanced and to be a part of the company’s growth and success with the contribution of my knowledge and skills.
Overview
21
21
years of professional experience
Work History
Special Services Coordinator- Case Management
Ochsner Acadia General
Crowley, Louisiana
09.2024 - Current
- Assisted with discharge planning processes for hospitalized patients.
- Assisted in coordinating discharge planning for patients leaving acute care settings.
- Facilitated discharge planning by coordinating with social workers and insurance companies.
- Managed case management duties including intake assessments, progress notes, discharge planning.
- Provided assistance with discharge planning processes for assigned patients.
Patient Access Representative/ ER Coordinator
Memorial Hermann Health System
Houston, TX
05.2022 - 07.2024
- Enhanced performance through collaboration with diverse teams.
- Maintained records of customer needs and preferences.
- Organized teams and resources to optimize timely deliverables.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Business Office Coordinator
Ochsner Lafayette General Health
Lafayette, LA
09.2017 - 04.2022
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Directed and oversaw office personnel activities.
- Documented daily office activities in report logs for our state management review, smoothly implementing suggested operational changes to eliminate process gaps.
- Supervised business office staff and administrators, driving office operations.
Customer Service Representative
AT&T Mobility
Lafayette, LA
02.2004 - 09.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
Education
Bachelor of Science - Business Management
University of Louisiana At Lafayette
Lafayette, LA08.2023
Associate of Science - Business
South Louisiana Community College
Lafayette, LA05.2010
Skills
- Training and Development
- Scheduling and Coordinating
- Complex Problem Solving
- Verbal and Written Communication
- Teamwork and Collaboration
- Technical Proficiency
Timeline
Special Services Coordinator- Case Management
Ochsner Acadia General
09.2024 - Current
Patient Access Representative/ ER Coordinator
Memorial Hermann Health System
05.2022 - 07.2024
Business Office Coordinator
Ochsner Lafayette General Health
09.2017 - 04.2022
Customer Service Representative
AT&T Mobility
02.2004 - 09.2017
Bachelor of Science - Business Management
University of Louisiana At Lafayette
Associate of Science - Business
South Louisiana Community College
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