Niccole Ali
Citrus Heights,CA
Summary
Proven leader in high-stakes environments, notably at San Ramon Regional Medical Center, where my dedication to service and understanding of infection control standards shone. Excelled in team leadership and automated floor maintenance, consistently recognized for exceptional customer service and efficiency improvements. A reliable and diligent worker, committed to safety and professional conduct.
Overview
16
16
years of professional experience
Work History
Housekeeping Aide
San Ramon Regional Medical Center
San Ramon, CA
04.2015 - Current
- A hardworking, self-motivated worker who prides themselves on being dependable.
- Great communication skills, with the ability to follow written and verbal instructions in English.
- When work is completed, seek additional tasks independently, and prioritize the workload to meet the hospital's demands.
- Performed specialized terminal cleaning in operating rooms and outpatient surgery facilities, with knowledge of sterilizing surgical equipment, while maintaining strict infection control protocols in a timely manner
- Skilled in high-paced, demanding environments, and able to work well independently or in collaboration with others.
- Safely dispose of general and infectious waste, including soiled linen, and hazardous waste, such as biohazard materials, all in accordance with hospital guidelines and procedures.
- Identify the needs of patient care promptly, and efficiently accommodate them with ease and hospitality in mind.
- Recognized by management for providing exceptional customer service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our tasks, to execute projects efficiently.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Worked in the OR, ICU, and outpatient surgery center as a regular daily assignment.
- Proficient PC skills, and the ability to read and write in English.
- Knowledge of floor care machines and equipment.
Niccole's Cleaning Service
Self-employed
Hayward, CA
01.2009 - 06.2024
- Led and contributed to team projects, ensuring timely delivery of outputs.
- Prepared written estimates and invoices for clients.
- Executed a full range of janitorial projects in accordance with contracts.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Resolved customer complaints quickly and efficiently.
- Identified areas for improvement within existing processes and procedures.
- Maintained accurate records of customer interactions, transactions and inquiries.
- Developed strategies for improving efficiency in terms of time management.
- during daily rounds.
- Answered customers' questions and addressed complaints in person, via phone, and/or email.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contracts consisted of commercial and residential projects.
Education
BFA - Interior Design
SJSU
San Jose, CaSkills
- Supportive Team Player
- Team Leadership
- Guidance and Support
- Clear Verbal Communication
- Strong Organizational Abilities
- Effective Multitasking
- Effective Problem Resolution
- Diligent Worker
- Reliable Team Member
- Steadfast Reliability
- Integrity
- Safety Compliance Mindset
- Understanding of Infection Control Standards
- Automated Floor Maintenance
- Employee Training
- Dedication to Service
- Professional Conduct
- Health and safety compliance
Timeline
Housekeeping Aide
San Ramon Regional Medical Center
04.2015 - Current
Niccole's Cleaning Service
Self-employed
01.2009 - 06.2024
BFA - Interior Design
SJSU
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