Niccole L Davis
Sr. Site Specialist
Perry Hall,MD
Summary
Motivated professional with exceptional experience and focus in management, administration, purchasing, procurement, and customer service looking for a secure position where extensive background and dedication prospers the company. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Sr. On-Site Specialist
ThermoFisher Scientific/Unity Lab Services, Johns Hopkins University
Baltimore , MD
04.2016 - Current
- Order Entry in both Mainframe and SAP; 40+ orders daily
- Resolve open and backordered, shipments, invoicing, returns and product quality issues
- Order Management ; negotiate cost and develop agreements/quotes for customers; increasing sales by 30%
- Provide accurate and appropriate information in response to customer inquiries
- Process Return Goods Requests; Prepare Quotes; Review contracts/quotes for purchasing
- Setup products in system based on quotes provided from suppliers
- Back order Management; Invoice Reconciliation and Claims and Deductions
- Work closely with suppliers and JHU purchasing to ensure orders are processed and delivered in timely manner
- Built and maintain relationships with suppliers and JHU customers
Acknowledgement Representative/Customer Service
American Office
Baltimore, MD
04.2015 - 03.2016
- Review all orders/contracts/acknowledgements for correct prices and shipping details
- Processed repair request and follow through to ensure customer satisfaction
- Excellent customer service to all customers and sales team
- Work with accounting to process warranty repair labor and part invoices
- Handled 60+ calls per day to address customer inquiries and concerns.
- Developed team communications and information for meetings
Operations Supervisor/Order Processing Specialist
Barcoding Inc
Baltimore, MD
04.2001 - 05.2013
- Processed 30+ of incoming sales orders daily for new and existing customers
- Set up new customers, determined customer terms with accounting department
- Kept all customer and teams aware of order information, such as pricing, special order requirements, shipping information, and delays; prepared, maintained, and reviewed purchasing files
- Processed high volumes of invoicing, credits and returns
- Coordinated with vendors to ensure inventory was available based on volume needed
- Negotiated, prepared and executed contracts (Cost-reimbursable, Fixed, Demo, Rental, PO)
- Worked on and assigned projects to collections department to ensure timely payment from customers
- Held meetings weekly for operations team for operations improvement, profit and volume growth
- Communicated with customers by email, mail correspondence, fax and in timely manner
- Reviewed sales related contracts, agenda, and documents for accuracy and completion
- Trained, hired and evaluated operations employees (Conducted performance reviews and provided feedback to staff)
- Assisted in developing operations policies and procedures with Sales and Management Teams
- Reviewed records and reports to project sales and determine profitability with Sales
- Work closely with marketing on larger deals; Worked closely with Tech/Shipping and Receiving for orders and contracts implementation
- Lead operations team focusing on achieving business targets
- Motivated and trained employees to maximize team productivity
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
Education
Bachelor of Arts - Business Management
Coppin State University
Baltimore, MD09.2023
High School Diploma -
Baltimore City College HS
Baltimore, MD06.1996
Skills
- Management; Customer Service Driven
- Leadership
- Contract Management
- Purchasing Processes
- Interpersonal Skill
- Microsoft Office; Salesforce; SAP; Mainframe; QuickBooks; County Accounting Systems
- Highly organized and strong administrative abilities
- Excellent communication and interpersonal skills
- Strong leadership ability, Outgoing and Team player
- Flexible and Adaptable
- Decision Making
Timeline
Sr. On-Site Specialist
ThermoFisher Scientific/Unity Lab Services, Johns Hopkins University
04.2016 - Current
Acknowledgement Representative/Customer Service
American Office
04.2015 - 03.2016
Operations Supervisor/Order Processing Specialist
Barcoding Inc
04.2001 - 05.2013
Bachelor of Arts - Business Management
Coppin State University
High School Diploma -
Baltimore City College HS
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