Niccole Eye
Ballwin,MO
Summary
Highly Experienced in Business Development and Consulting offers the following: Diverse background with experience in sales, marketing, business planning and development, consulting, customer service, and education. Caring and compassionate individual with a unique ability to build long-term customer relationships, while also increasing business revenue. Excellent leadership, planning, organization, critical thinking, and time management skills, with a unique problem resolution capacity and ability develop innovative solutions. Works well in a high-pressure environment, consistently producing exceptional results, and effectively interacting with individuals at all levels. Outstanding communication skills, possess a positive attitude, with an exceptional ability to relate to people of all ages and backgrounds. Exemplary ability to manage multiple assignments and tasks, establish daily and weekly priorities, adapt to changing and demanding conditions, and complete work tasks in a timely manner. Computer literate and have a very good working knowledge of Microsoft Word, Excel, and PowerPoint.
Diligent Customer Success Manager with strong background in real estate transactions and client relations. Successfully facilitated numerous property sales, ensuring seamless processes from listing to closing. Demonstrated expertise in market analysis and negotiation, consistently achieving client satisfaction through clear communication and strategic planning.
Overview
7
7
years of professional experience
Work History
Real Estate Agent
Wood Brothers Realty
02.2018 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Compared recently sold area properties to determine competitive market prices.
- Managed transaction timelines to ensure deadlines were met and deals closed on time, leading to satisfied clients and repeat business.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Generated new leads through networking events, referrals, and social media marketing efforts.
- Performed comparative market analyses to determine optimal listing prices for sellers, maximizing profitability while minimizing time on the market.
Sales Optimization Specialist
Solstice Senior Living
04.2021 - 03.2025
- Established productive relationships with external partners such as ad networks, publishers, and technology providers.
- Presented findings at industry conferences, showcasing expertise in the field of optimization while building awareness of the company''s services.
- Conducted thorough A/B testing to identify best-performing strategies, refining tactics accordingly.
- Reduced client churn rates through proactive account management and tailored optimization recommendations.
- Streamlined processes for better efficiency, implementing automation tools to save time and resources.
- Led internal workshops on best practices in digital advertising and campaign optimization techniques, promoting a culture of knowledge sharing and collaboration among team members.
- Developed custom reports to track key performance indicators, communicating results and insights effectively to stakeholders.
- Increased customer satisfaction by identifying and resolving optimization issues in client campaigns.
- Trained junior team members on best practices in optimization strategy, fostering a culture of continuous improvement.
- Collaborated with cross-functional teams to develop comprehensive solutions for clients'' needs.
Senior Living Specialist
Arbor Company
08.2018 - 01.2021
- Provided ongoing support for family members during their loved ones'' transition into senior living communities, easing concerns and building trust.
- Cultivated a positive work environment where employees felt valued and supported throughout their tenure as Senior Living Advisors.
- Developed strong relationships with local businesses and organizations, fostering opportunities for partnerships and referrals.
- Facilitated successful events and activities tailored to the interests of residents, promoting social engagement and wellbeing.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor of Arts - Psychology and Sociology
Skills
- Consulting
- Sales
- Customer Relationship Management
- Financial Planning
- Forecasting
- Sales Goal Setting
- Goal Attainment
- Customer Management
- Follow Up
- New Business Development
- Referral Development
- Networking
- Marketing Strategy Development
- Event Planning
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
Training Education
- Provide training and education by phone and face-to-face meetings, offering an engaging overview of benefits and features.
- Develop educational events with a client-focused approach to achieve sales goals.
- Authored educational resources to help promote services offered.
Communication Customer Relations
- Skilled in developing rapport with customers, handling issues, concerns, complaints, and escalations while maintaining professional and ethical behavior.
- Excel at meeting and exceeding the needs and expectations of all stakeholders.
- Effectively and efficiently handle customer requests, with well-developed conflict resolution experience.
- Highly developed observation and interpersonal communication skills, with exceptional listening skills.
- Exemplary ability to interact with co-workers and create an effective teamwork environment.
- Outstanding oral and written communication skills, exercising independent judgment, making decisions, and maintaining confidentiality.
Expertise Details
- Outstanding capacity to develop and maintain profitable long-term relationships with existing and prospective customers.
- Educate the customer about financial assistance available to them through various sources such as Long Term Care Policies and VA Benefits.
- Assist customers in creating a long term financial plan that will allow them maintain their residency.
- Strong ability to forecast growth, establish sales goals, and oversee goal attainment.
- Exemplary track record of customer management with outstanding follow up.
- Skilled at new business development; developing new referral sources, and utilizing existing networks.
- Possess creative skills which include development of monthly marketing strategies and events to attract potential customers and achieve sales goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- National Association of Realtors
Work Preference
Work Type
Full TimeWork Location
RemoteHybridLanguages
English
Timeline
Sales Optimization Specialist - Solstice Senior Living
04.2021 - 03.2025
Senior Living Specialist - Arbor Company
08.2018 - 01.2021
Real Estate Agent - Wood Brothers Realty
02.2018 - Current
Maryville University - Bachelor of Arts, Psychology and Sociology
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