Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Certification
Timeline
Generic
Niccole M. Davis

Niccole M. Davis

Belleville

Summary

Dynamic professional with extensive experience in patient access and capacity management at BJC HealthCare. Demonstrated leadership and problem-solving abilities that enhance operational efficiency. Proficient in Microsoft Office and skilled in fostering positive patient interactions, ensuring seamless experiences while upholding financial integrity. Committed to exceptional service delivery and optimizing team performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Capacity Managment Assistant

BJC HealthCare
St. Louis
01.2002 - Current
  • Coordinated efficient processing of bed requests within patient placement center.

Evening Receptionist and Activity Aide

Knollwood Retirement Community Center
Caseyville
06.2023 - 08.2025
  • Documented resident arrivals and departures, noting time, date, and reasons daily.
  • Greeted guests upon signing in/out to maintain a welcoming environment.
  • Copied resident meal sheets daily to ensure accurate meal planning.
  • Facilitated communication between maintenance and reception regarding resident issues.
  • Transferred sign-in/sign-out information for residents to enhance continuity.
  • Executed administrative tasks, including flyer creation and meal sheet updates.
  • Assisted memory care residents with games, promoting engagement and social interaction.

Office Manager /Volunteer Coordinator

Compassionate Outreach Resource
Belleville
03.2012 - 12.2017
  • Reviewed job descriptions and responsibilities of administrative support staff.
  • Assisted in the recruiting, screening, interviewing, and training of new volunteers.
  • Coordinated orientation for new clients, organized meetings for staff and board members, and took meeting minutes as required.
  • Participated in volunteer evaluations as assigned by the executive director.
  • Provide office coverage, set appointments, answered messages, and set appointments.

Patient Access Representative

BJC HealthCare
St. Louis
06.2002 - 01.2004
  • Provided patients with preparation instructions for each scheduled procedure, education on financial responsibilities, and collection of applicable patient payments.
  • Communicated in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone.
  • This responsibility is critical to ensure a positive patient experience, maximize reimbursements, minimize denials and avoidable write-offs, and ensure that we are maintaining the integrity of the patients clinical and financial record by correctly selecting the correct from our MPI.
  • Registered and scheduled patients, assured proper patient identification, verified insurance, and retrieved documents within multiple BJC systems.

Supervisor

Courier Healthcare System
St. Louis
02.2001 - 01.2002
  • Supervised home health aides with duties including scheduling, recruiting new employees, new hire orientation, and serving as a client service advocate.
  • Responsible for bookkeeping and record keeping duties.
  • Case manager for the elderly clients about thirty case loads.
  • Attended local job fairs and created presentations for Home Health Aide positions.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
08.2023

Diploma - Administrative Assistant

Business and Banking Institutes

Skills

  • Microsoft Office applications
  • Hospital systems expertise
  • Problem-solving
  • Effective delegation
  • Time management
  • Interpersonal skills
  • Emotional intelligence
  • Leadership abilities
  • Self-management strategies
  • Decision-making processes

Affiliations

  • NCNW, Social Event Coordinator
  • East St. Louis Lions’ Organization, President/Secretary
  • National Society of Leadership and Success, Member
  • CITI Program, Research, Ethics, and Compliance Training

Accomplishments

Recognized for seven honor roll badges and 2 Dean list badges at Southern New Hampshire University.

References

Available Upon Request

Certification

  • Certified Dementia Practitioner (CDP)

Timeline

Evening Receptionist and Activity Aide

Knollwood Retirement Community Center
06.2023 - 08.2025

Office Manager /Volunteer Coordinator

Compassionate Outreach Resource
03.2012 - 12.2017

Patient Access Representative

BJC HealthCare
06.2002 - 01.2004

Capacity Managment Assistant

BJC HealthCare
01.2002 - Current

Supervisor

Courier Healthcare System
02.2001 - 01.2002

Bachelor of Arts - Psychology

Southern New Hampshire University

Diploma - Administrative Assistant

Business and Banking Institutes

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