Hi, I’m
NICCOLE PEELER
PLEASANT GRV,UT
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Summary
Conscientious Manager well-versed in guiding operations and motivating team members. Communicates clear company vision and holds team members accountable to drive results and remove barriers and obstacles. Driven worker utilizing flexible leadership style to foster team member engagement. Employee training and development Strategic planning Performance evaluations Team Management Client Communication
Overview
9
years of professional experience
Work History
Agency VALehi, UT
International Manager
04.2021 - Current
Job overview
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Onboarded new employees with training and new hire documentation. Creating systems for training through out the insurance industry and role specific.
- Regularly involved in SOP writing and review per agency standards and best practices.
- Tracked KPIs against benchmarking, production and business operations to establish teams. Build said teams and onboard new clients and programs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Allstate Insurance CoPleasant Grove, UT
Insurance Agent
08.2020 - 04.2021
Job overview
- Calculated quotes and educated potential clients on insurance options.
- Upsold additional products and services after identifying customer needs and requirements.
- Digitally changed productivity of the agency. Lowering costs and improved retention rates by 40% with our insureds.
- Established automated features into agency within operations and AMS systems.
Bulldog/ Thule Trucking LLCAmerican Fork, UT
Operations Manager
01.2018 - 06.2020
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Oversaw team of 10 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Formed strategic partnerships, established metrics and participated in complex negotiations with direct shippers.
- DOT Compliance for OTR trucking including FMCSA reporting and Federal regulations.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Dunn CompaniesOrem, UT
Truck Boss
09.2016 - 12.2017
Job overview
- Coordinated vehicle servicing and rectification of equipment issues to improve performance.
- Supervised transportation operations to maintain safe operation, high level of customer service and compliance with regulatory requirements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Wadsworth Brothers ConstructionDraper, UT
Shop Manager
04.2013 - 09.2016
Job overview
- Kept up-to-date on inspection regulations, codes, ordinances for company wide jobsites.
- Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
- Inventoried and loaded supplies for travel.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Operated with safety and skill to avoid accidents and delays.
Education
Utah State Insurance
Utah Residential P&C License
08.2020
Road Master Trucking School
2013
University Overview
Class A CDL: Transportation
Skills
- Cost Control
- Technology Migrations
- All AMS Systems
- Underwriting review
- Commerical Insurance
- Personal Insurance
- Team Management
- Sales Presentation
- SOP and Best practice writing
- Cold Calling
- Confidential Records Management
- Customer Care
- Project Restructuring
- Performance Tracking and Evaluations
- Administration and Reporting
- Managing Operations and Efficiency
- Conducting Investigations
Additional Information
- P&C License: , Insuance Utah Property & Causality License, Pleasant Grove, UT
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
International Manager
Agency VA
04.2021 - Current
Insurance Agent
Allstate Insurance Co
08.2020 - 04.2021
Operations Manager
Bulldog/ Thule Trucking LLC
01.2018 - 06.2020
Truck Boss
Dunn Companies
09.2016 - 12.2017
Shop Manager
Wadsworth Brothers Construction
04.2013 - 09.2016
Utah State Insurance
Utah Residential P&C License
Road Master Trucking School
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