Niccole Roethlein-Granzeier
Georgetown,PA
Summary
I am an organized and dedicated hardworking individual who has a proven track record of providing exceptional customer service and support to students in a fast-paced environment. I poses expertise in guiding students through academic planning and course selection. I have strong decision-making skills and strictly adhere to time management requirements. I believe that every organization is at its optimal when it fosters a supportive environment encouraging employees to work together as a team to promote active listening and critical thinking.
Overview
12
12
years of professional experience
Work History
Student Affairs Research/Graduate Program Assistant
Slippery Rock University
01.2024 - Current
- Liaised between faculty, staff, and students to facilitate effective communication and resolve issues
- Provides exceptional customer service when addressing incoming student inquiries
- Contributes to the organization and facilitation of workshops to promote professional development for students
- Contributes to the facilitation of orientation events for incoming students to foster a strong sense of community and support
- Properly responds or distributes incoming emails to promote quicker response to student inquiries
Special Education Academic Advisor
The Pennsylvania Cyber Charter School
05.2018 - 08.2022
- Received and reviewed transcripts to determine eligibility for admissions
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining quality of service
- Ensured accurate record-keeping of students academic performance with diligent data entry and database management.
- Assisted in onboarding new employees, providing training to ensure a smooth integration into the team.
- Delivered excellent customer service through prompt responses to student inquiries, academic coaching, addressing concerns effectively, and building strong relationships.
- Identified academic issues and made appropriate referrals and recommendations as needed to resolve the issues.
- Tracked graduation and Keystone requirements.
Special Education Teacher
The Bradley Center
04.2013 - 08.2017
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
Education
Master of Arts - Student Affairs of Higher Education/ Counseling
Slippery Rock University of Pennsylvania
Slippery Rock, PA06.2026
Bachelor of Science - Special Education/ Elementary Education
Slippery Rock University of Pennsylvania
Slippery Rock, PA12.2011
Skills
- Leadership skills
- Knowledgeable in computer applications
- Skilled in office management
- Strong organizational skills
- Excellent in customer service
- Skilled in data entry
Timeline
Student Affairs Research/Graduate Program Assistant
Slippery Rock University
01.2024 - Current
Special Education Academic Advisor
The Pennsylvania Cyber Charter School
05.2018 - 08.2022
Special Education Teacher
The Bradley Center
04.2013 - 08.2017
Master of Arts - Student Affairs of Higher Education/ Counseling
Slippery Rock University of Pennsylvania
Bachelor of Science - Special Education/ Elementary Education
Slippery Rock University of Pennsylvania
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