Niccole Roseman
Missouri City,TX
Summary
Goal-driven Healthcare Administrator with proven ability to deliver exemplary level of healthcare service to patients. Expert at leading cross-functional teams, building strong rapport with stakeholders, and successful process improvements. Plan and implements strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams and exceptional customer service.
Overview
18
18
years of professional experience
Work History
Senior Physician Practice Manager
Memorial Hermann Medical Group
10.2021 - 05.2023
- Transformed flagship clinic to a level of excellence
- Overall management of day-to-day business, clinical processes and financial performance
- Directed supervision of clinical and business office staff
- Led implementation of system initiatives and internal process changes
- Fostered relationships with internal and external stakeholders
- Maximized front office efficiency and improved revenue cycle outcomes
- Directed all facets of human resources management within the department, including the recruitment, selection, and performance evaluation of staff
- Effective allocation of resources through successful fiscal budget management.
- Managed provider onboarding, template development and management
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Encouraged leadership development, coaching and team management, resulting in promotion of employees into increased levels of responsibility.
Practice Manager
Texas Children's Pediatrics
02.2017 - 10.2021
- Transformed clinic to a level of excellence.
- Overall management of day-to-day business, clinical processes and financial performance.
- Revenue Cycle management change agent with remarkable reductions in claim denials and A/R.
- Maintained compliance with monthly and yearly QI initiatives.
- Implemented Virtual Care services
- Sustained successful compliance with monthly and yearly QI initiatives.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Effective allocation of resources through successful fiscal budget management.
- Established and maintained effective communication with staff, physicians and stakeholders to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Reduced A/R Aging from 30.6% to 21.5%.
- Increased patient satisfactions from 94.2 to 95.5.
- Developed new hire onboarding guide and employee resource guides.
Clinic Manager 2
Memorial Hermann Hospital-TMC
10.2011 - 07.2015
- Completed construction and development of new hospital based Radiation Therapy clinic.
- Developed and implemented standard operating procedures and departmental policies.
- Created and maintained Chargemaster with annual updates as mandated by CMS.
- Attended regular meetings with hospital administrators to discuss clinic operations, metrics and budgets.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Implemented successful radiation therapy program through professionalism, quality of care, medical teaching and outstanding patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Recognized by executive leadership for outstanding patient satisfaction
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Budgeted for resources to control expenditure and maximize profits.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
Clinical Supervisor
St. James Hospital
06.2005 - 10.2011
- Instructed and supervised Indiana University Radiation Therapy students performance.
- Onboarded and precepted new Radiation Therapists
- Responded to crisis situations with calm and professional approach to optimize support.
- Collaborated with clinic manager to maintain daily operations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Assessed patients, determined needs, and managed care.
- Reconciled daily billing.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
Bachelor of Science -
Roosevelt University
Chicago, ILMaster of Health Administration -
University of Phoenix
02.2025
Skills
- Healthcare Administration
- Clinical Supervision
- Quality Improvement
- Interdisciplinary team coordination
- Performance Management
- Operational Efficiency
- Staff Development
- Resource Utilization
- Innovation and Creativity
- Policy and procedure development
- Performance Metrics
- Regulatory Compliance
Timeline
Senior Physician Practice Manager
Memorial Hermann Medical Group
10.2021 - 05.2023
Practice Manager
Texas Children's Pediatrics
02.2017 - 10.2021
Clinic Manager 2
Memorial Hermann Hospital-TMC
10.2011 - 07.2015
Clinical Supervisor
St. James Hospital
06.2005 - 10.2011
Bachelor of Science -
Roosevelt University
Master of Health Administration -
University of Phoenix
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