Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicelli Santos

Magna,UT

Summary

Dynamic Housekeeping Manager with a proven track record at Stain Eriksen Lodge, excelling in quality assurance and team building. Developed effective training programs and implemented efficient cleaning practices, enhancing guest satisfaction. Skilled in scheduling and planning, I foster a collaborative environment that drives performance and maintains high standards of cleanliness.

Overview

13
13
years of professional experience

Work History

Housekeeping Supervisor

Fairfield By Marriott
Salt Lake City, Utah
05.2025 - Current
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Scheduled employees' shifts according to occupancy levels at the hotel.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Established effective communication between team members in order to foster a positive work environment.

Housekeeping Manager

stain eriksen lodge
Park City, UT
06.2022 - Current
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Maintained accurate records of supplies and equipment inventory.
  • Verified each completed room against standard plans to maintain consistency.
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Resolved customer complaints in a timely manner.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Performed quality control inspections for guest rooms and public areas.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Cashier

CCPC of park city
Park City, UT
04.2022 - 10.2024
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Stocked shelves with merchandise when needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Housekeeping Supervisor

stain eriksen lodge
Park City, UT
02.2017 - 06.2022
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Swept and damp-mopped private stairways and hallways.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Practiced safe work habits and wore protective safety equipment.
  • Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Communicated with maintenance team on damages to repair.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Reported damage or theft of hotel property to management.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.

Hotel Room Attendant

stain sriksen lodge
Park City, UT
04.2012 - 02.2017
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Communicated with maintenance team on damages to repair.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned guest rooms, including making beds, replenishing linens, cleaning bathrooms and vacuuming.
  • Stocked cart with supplies for the day's work according to established par levels.
  • Provided excellent customer service by greeting guests warmly upon arrival and departure.
  • Followed instructions from supervisors about special cleaning projects that may arise.

Education

High School Diploma -

galo soberon y parra
Mexico, ME
06-1998

Skills

Quality assurance practices

  • Cleaning management
  • Laundry organization skills
  • Scheduling proficiency
  • Customer service relations
  • Employee training programs
  • Teamwork and collaboration
  • Facility maintenance techniques
  • Financial planning

Languages

English
Professional

Timeline

Housekeeping Supervisor

Fairfield By Marriott
05.2025 - Current

Housekeeping Manager

stain eriksen lodge
06.2022 - Current

Cashier

CCPC of park city
04.2022 - 10.2024

Housekeeping Supervisor

stain eriksen lodge
02.2017 - 06.2022

Hotel Room Attendant

stain sriksen lodge
04.2012 - 02.2017

High School Diploma -

galo soberon y parra

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Nicelli Santos