Nicelyne Georges
Los Angeles,CA
Summary
Dynamic administrative professional with over three years of experience managing diverse tasks, including scheduling and billing, while fostering positive relationships with clients and colleagues to drive success. Proven ability to excel in fast-paced environments through exceptional multitasking and prioritization skills, consistently meeting deadlines without compromising quality. Committed to enhancing workplace culture by promoting collaboration and support among team members. Recognized for outstanding customer service and a proactive approach to problem-solving, ensuring every interaction contributes to a positive organizational atmosphere.
Overview
7
7
years of professional experience
Work History
Operation Specialist
Project 180
10.2025 - Current
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Oversees daily activities, track performance data, and identify areas needing improvement.
- Analyze workflows and develop standard operating procedures to enhance efficiency.
- Assist in implementing new processes for maximum operational effectiveness.
- Streamline daily business activities by acting as a key liaison between logistics, customer service, and finance.
- Manage workflows and resolve issues to support smooth cross-departmental operations.
- Track inventory, monitor systems, and recommend process improvements based on data analysis.
- Gathered, organized and input information into digital database.
Medical Administrative Assistant
Urgent Care
08.2023 - 06.2025
- Recorded patient and visitors check in and out
- Provided administrative support to medical staff as needed.
- Assisted with patient appointments, conducted blood draws, and administered immunizations
- Managed drug screening procedures and maintained patient records.
- Called patients to confirm scheduled appointments day in advance.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Followed up with insurance companies to secure timely payment.
- Registered patients and completed associated paperwork for accurate records.
- Used software to schedule appointments for doctor visits and procedures.
Front Desk Receptionist
One Medical
05.2021 - 09.2023
- Greeted and welcome all visitors, Scheduled and managed phone calls for all personnel, answer and transfer telephone calls and follow up messages.
- Provided administrative support, Sorted and delivered incoming mails and sent outgoing mails for appointments and check in customers or visitors.
- Coordinated conference room scheduling, and assisted with onboarding processes and mail services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
On Call Medical Receptionist/Medical Assistant
Sunny Crest Senior Living
04.2020 - 07.2023
- Scheduled patient's appointments and cancellations.
- Sorted mail, managed office documents, assisted with receivable/payable accounts
- Directed invoices inquiries to appropriate personnel and HR administration
- Notify supervisors or physicians of the patient's condition and behaviors to medicine treatments
- Assisted a CNA with patient's feeding, changing and patient daily activities
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered phone calls and messages for 5-physician in medical facility, scheduling appointments, and handling patient inquiries.
CNA/Medical Assisting
Santa Anita Convalescent Hospital
02.2019 - 04.2020
- Preparing patients for examinations, Assisting nurses with patient examinations, and escorting patients to exam rooms, Assist with changing linens, cleaning up spills, and making sure patients and nurses have everything they need.
- Cleaning and sterilizing instruments and disposing of contaminated supplies.
- Organized treatment rooms and prepped patients medicine for nurse distribution and clinical tasks
- Responsible for educating patients about nurse approved treatments, medication and upcoming doctors visits.
- Analyze and document patient's charts and behaviors throughout the day, Daily Patient care participation in group activities
- Supported needs of 100+ residents under long-term care.
Education
Associate of Science -
Pine Manor
Chestnut Hill, MA05.2019
Skills
- Onsite tours
- Lease administration
- Tenant conflict resolution
- Vacant unit monitoring
- Application process proficiency
- Billing support
- Letter preparation
- Medical office administration
- Patient registration
- Mail management
- Flexibility and adaptability
- Cultural sensitivity
- Physical stamina
- Multitasking and organization
- Emotional support
- Mail distribution
- Mail coordination
- Appointment confirmation
- Departmental support
Languages
French
Native or Bilingual
haitian creole
Native or Bilingual
English
Native or Bilingual
Timeline
Operation Specialist
Project 180
10.2025 - Current
Medical Administrative Assistant
Urgent Care
08.2023 - 06.2025
Front Desk Receptionist
One Medical
05.2021 - 09.2023
On Call Medical Receptionist/Medical Assistant
Sunny Crest Senior Living
04.2020 - 07.2023
CNA/Medical Assisting
Santa Anita Convalescent Hospital
02.2019 - 04.2020
Associate of Science -
Pine Manor