Open To Work
NICH0LE HICKS
Simpsonville,SC
Summary
Revenue cycle and healthcare operations professional with experience supporting high-volume insurance workflows, prior authorizations, and financial reconciliation across multi-location clinical environments. Skilled in KPI tracking, workflow optimization, revenue protection, and audit-ready documentation. Demonstrated ability to review financial performance, identify operational gaps, and implement process improvements to strengthen revenue continuity. Currently pursuing Lean Six Sigma Yellow Belt certification to deepen process improvement and performance optimization expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Coordinator
HearingLife
04.2024 - Current
- Manage 225+ weekly insurance verifications across commercial, Workers' Compensation, and DOL claims, ensuring accurate eligibility determination and revenue protection.
- Process 15+ prior authorizations weekly to support timely reimbursement and continuity of care.
- Investigate and resolve complex coverage discrepancies in collaboration with carriers and claims adjusters, minimizing claim delays.
- Maintain audit-ready documentation, including reference numbers and benefit breakdowns, to ensure compliance and financial accuracy.
- Partner with multi-clinic teams to streamline workflows, reduce treatment delays, and support conversion and revenue continuity.
- Tracked daily productivity benchmarks and proactively identified workflow inefficiencies and benefit discrepancies to protect revenue accuracy and operational consistency.
Patient Care Coordinator
HearingLife
01.2022 - 04.2024
- Managed daily clinic operations for a location generating $100K+ in monthly revenue, ensuring workflow efficiency and revenue continuity.
- Led daily KPI-driven huddles reviewing prior-day financial performance, identifying revenue gaps, and implementing workflow adjustments to improve next-day outcomes.
- Optimized patient flow and scheduling processes to improve retention and reduce treatment delays.
- Performed daily financial reconciliation and secured deposits with 100% accuracy while maintaining audit-ready financial records.
- Sustained consistent 5-star patient satisfaction ratings through service quality and operational consistency.
- Trained and onboarded new Patient Care Coordinators and provided operational coverage across multiple clinic locations.
Founder & Owner - Online Boutique
Independent
01.2017 - 01.2022
- Built and scaled a multi-platform e-commerce business (Etsy, Pinterest, Facebook Marketplace) completing 12,000+ transactions with consistent 5-star ratings.
- Tracked monthly revenue performance, analyzed sales trends, and adjusted pricing strategies to optimize margins and conversion rates.
- Managed end-to-end operations including inventory forecasting, fulfillment workflows, customer retention, and financial tracking.
- Developed data-driven branding and digital marketing strategies to increase visibility, repeat business, and overall sales performance.
- Implemented workflow efficiencies to maintain operational consistency during high-volume periods.
Education
GED -
Midlands Technical College
West Columbia, SCSkills
- Revenue Cycle Management
- Insurance Verification & Benefit Analysis
- Claims Lifecycle & Prior Authorization Processing
- Workers' Compensation & DOL Claims
- KPI Tracking & Performance Analysis
- Workflow Analysis & Optimization
- Financial Reconciliation & Reporting
- Revenue Integrity & Compliance Support
- Process Improvement
- Cross-Functional Team Collaboration
- Multi-Location Operational Support
Websites
Certification
Lean Six Sigma Yellow Belt, American Society for Quality (ASQ), In Progress, 2026
Volunteer Leadership
Founder & Organizer - Community Connection Group, 04/01/22, Present, Built and led a community network of nearly 2,000 members focused on engagement and well-being initiatives., Developed structured communication workflows to manage member coordination, announcements, and event logistics., Planned and executed community events, overseeing scheduling, logistics, and operational organization., Maintained consistent member engagement through organized outreach and feedback-driven improvements.
Languages
Spanish
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Insurance Coordinator
HearingLife
04.2024 - Current
Patient Care Coordinator
HearingLife
01.2022 - 04.2024
Founder & Owner - Online Boutique
Independent
01.2017 - 01.2022
GED -
Midlands Technical College