Nichala Zoutis
Vinton,VA
Summary
To obtain a job using and developing skills I have acquired throughout my career.
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Coordinator
GridPoint
07.2023 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Customer Service Manager
Wal-mart
08.2015 - 07.2022
- Answered customers questions and addressed problems and complaints in person and via phone.
- Educate customers on product and services to differentiate and promote the company brand
Dispatcher
Protos Security
07.2019 - 05.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Cashier
Wal-mart
06.2015 - 08.2015
- Answered customers question and addressed problems and complaints in person and via phone
- Processed all sales transactions accurately and in a timely manner
- Completed floor replenishments to guarantee size availability and promote customer satisfaction
Head Cashier
Lowe’s Home Improvement
04.2015 - 06.2015
- Keep showroom clean and maintained, and neat orderly product display
- Built customer confident by actively listening to their concerns and giving appropriate feedback
Cashier
Lowe’s Home Improvement
07.2014 - 04.2015
- Answered customers questions and addressed problems and complaints in person and via phone
- Processed all sales transactions accurately and in a timely manner
- Completed floor replenishments to guarantee size availability and promote customer satisfaction
Head Cashier, Pricing Signage Coordinator, Cashier, Backup Cash Office
Lowe’s Home Improvement
04.2008 - 07.2014
- Maintained visually appealing and effective display for the entire store
- Educate customers on product and services to differentiate and promote the company brand
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
Cashier, Pricing Signage Coordinator, Electrical Department, Millwork Department
Lowe’s Homes Improvement
11.2002 - 04.2008
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Maintained visually appealing and effective display for the entire store and certain departments
Education
General Education -
Tidewater Community College
01.2015
General Education - undefined
Virginia Western Community College
01.2000
No Degree - Medical Office Adminisration
Martinsburg College
Martinsburg, WV11-2021
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Detail orientation
- Active listening
- Multitasking Abilities
Certification
Medical Office Administration
Timeline
Service Coordinator
GridPoint
07.2023 - Current
Dispatcher
Protos Security
07.2019 - 05.2022
Customer Service Manager
Wal-mart
08.2015 - 07.2022
Cashier
Wal-mart
06.2015 - 08.2015
Head Cashier
Lowe’s Home Improvement
04.2015 - 06.2015
Cashier
Lowe’s Home Improvement
07.2014 - 04.2015
Head Cashier, Pricing Signage Coordinator, Cashier, Backup Cash Office
Lowe’s Home Improvement
04.2008 - 07.2014
Cashier, Pricing Signage Coordinator, Electrical Department, Millwork Department
Lowe’s Homes Improvement
11.2002 - 04.2008
General Education - undefined
Virginia Western Community College
General Education -
Tidewater Community College
No Degree - Medical Office Adminisration
Martinsburg College
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