Nichalas Thompson-Zimmerman
Castle Rock,CO
Summary
Professional Objective To fulfill a leadership position that provides an opportunity to demonstrate excellent customer service and also build strong rapport with customers and employees alike. To promote professional and personal growth and understand all aspects that are key to a working business.
Overview
6
6
years of professional experience
Work History
Retail Working Lead
The Walt Disney Company
05.2017 - Current
- Monitored and oversaw Guest engagement and operational efficiency
- Monitored and oversaw staffing
- Performed administrative tasks as needed
- Provided communication to other Working Leads, Manager on Duty, key partners, and Cast Members
- Cash handling
- Transport funds from safe to register
- Daily maintenance on Permanent Funds, including funds in registers and location’s safe
- Creating and maintaining relationships with other Cast Members and Guests
- Dealt with 5-10 guest concerns in one day
- Facilitated class that was aimed at developing Cast Members into becoming leaders and detailing responsibilities of a lead
- Aided workers with job improvement skills while developing alternative training methods.
Leadership Program
The Walt Disney Company
11.2017 - 05.2018
- Met with Production Managers around resort to talk about leadership topics
- Worked on a team project that involved improving backstage areas for Cast Members and presented project to Production Managers and two General Managers,
- Hot Topic
- Responsibilities include: Provided outstanding customer service
- Up sell and suggestive sell products and accessories to customers
- Maintained appearance and cleanliness of store.
Education
Business BBA - on Organizational Leadership
Brandman University/UMASSGLOBAL
Irvine, CA05.2022
Skills
- Skills/Experience
- 5 years of cash handling experience
- 7 years of excellent customer service
- Ability to adapt to rapidly changing environment
- Basic knowledge in computer systems
- Able to handle high-stress situations
- Rapid transaction completion
- Leadership experience
- Interpersonal Skills
- Flexible
- Leadership Support
Timeline
Leadership Program
The Walt Disney Company
11.2017 - 05.2018
Retail Working Lead
The Walt Disney Company
05.2017 - Current
Business BBA - on Organizational Leadership
Brandman University/UMASSGLOBAL
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