Niche Ludy
Tampa
Summary
Dynamic customer service professional with a proven track record at SeaWorld Parks & Resorts, excelling in complaint resolution and account updating. Known for fostering collaborative environments and achieving high customer satisfaction. Skilled in call management and conflict resolution, consistently delivering tailored solutions to enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
SeaWorld Parks & Resorts
02.2025 - Current
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Caregiver
Careforth
08.2023 - 12.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
Customer Service Lead
Foodlion Grocery Store
08.2022 - 08.2023
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Customer Service Representative
Concentrix
05.2021 - 07.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
ERC (Wells Fargo)
09.2020 - 03.2021
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Representative
Concentrix
09.2018 - 09.2019
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
- Recorded accurate and efficient records in customer database.
- Contributed to event marketing, sales and brand promotion.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Representative
ELEAD1ONE
05.2016 - 06.2017
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL05-2026
Skills
- Account updating
- Complaint resolution
- Scheduling
- Cultural awareness
- Conflict resolution
- Coordination
- High-energy attitude
- Complaint handling
- Product education
- Call management
- Customer service
- Appointment scheduling
Timeline
Customer Service Representative
SeaWorld Parks & Resorts
02.2025 - Current
Caregiver
Careforth
08.2023 - 12.2024
Customer Service Lead
Foodlion Grocery Store
08.2022 - 08.2023
Customer Service Representative
Concentrix
05.2021 - 07.2022
Customer Service Representative
ERC (Wells Fargo)
09.2020 - 03.2021
Sales Representative
Concentrix
09.2018 - 09.2019
Customer Service Representative
ELEAD1ONE
05.2016 - 06.2017
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy
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