Nichea Mitchell
Jersey City,NJ
Summary
Seeking a position that will challenge me further; while allowing me to contribute to the continued growth and success of the organization.
Overview
17
17
years of professional experience
Work History
Shift Leader
&Pizza
06.2022 - Current
- Supervise staff members, Operational reports, Open and closing of establishment
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Shift Supervisor
Au Bon Pain
10.2021 - 07.2022
- Supervise staff with duties, Prepared customers' orders, Operational reports
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered successful training to more than 3 employees during tenure, educating on successful work processes and productivity strategies.
- Completed cash and credit card transactions accurately using POS software.
- Managed staff hiring, training and supervision.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Teachers Aide
Board of Education
01.2016 - 05.2019
- Assist teachers and students with various projects
- Assisted teachers with supervision and care of group of 30 children.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Graded assignments and reported individual progress to teacher.
- Supervised students on field trips for safety and proper behavior in public settings.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Copied, organized and distributed classroom assignments or other paperwork.
Tax Specialist
Liberty Tax Service
01.2016 - 04.2016
- Prepared income tax return forms for businesses and individuals, Advised clients on ways to reduce tax bill, Assist with IRS audits and correspondence, Opened and closed establishment
- Enhanced client satisfaction by providing thorough tax analysis and recommendations.
- Streamlined tax preparation processes for increased efficiency and accuracy.
- Assisted clients in reducing tax liabilities through strategic financial planning.
- Developed customized tax strategies to meet individual client needs and goals.
- Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.
- Maintained strict compliance with all federal, state, and local tax laws while preparing client returns.
- Collected and submitted required tax payments.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Completed and filed returns with tax departments at local, state, and federal levels.
Manager
Humphries Bakery
09.2006 - 10.2012
- Managed floor staff by training, supervising, evaluating and enforcing discipline when necessary, Monitored product quality, consistency and freshness, Arranged scheduling for employees, Operated cash machines, stocked shelves with product and delivered customer service, Prepared operational reports and made recommendation about progress and negative trends, Assisted customers with their questions and any concerns, Opened and closed establishment
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Applied Science - Culinary Arts
Hudson County Community College
Jersey City, NJ05.2004
High School Diploma - Culinary Arts
Lincoln High School
Jersey City, NJ06.2002
Skills
- Exceptional mathematical skills, Knowledge of accounting, Good office management and well organized, Telephone etiquette and Customer Service, Training skills, Computer skills, Good Leader and Management Skills
- Customer Service Management
- Staff Supervision
- POS System Operation
- Cash Handling
- Delegation skills
- Customer service focus
- Staff training and development
Timeline
Shift Leader
&Pizza
06.2022 - Current
Shift Supervisor
Au Bon Pain
10.2021 - 07.2022
Teachers Aide
Board of Education
01.2016 - 05.2019
Tax Specialist
Liberty Tax Service
01.2016 - 04.2016
Manager
Humphries Bakery
09.2006 - 10.2012
Associate of Applied Science - Culinary Arts
Hudson County Community College
High School Diploma - Culinary Arts
Lincoln High School
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