Nichele Allen

Customer Service and Patient Services Specialist with over 20 years of experience in healthcare, e-commerce, and contact center settings. Expertise in resolving complex service issues, leading teams, and implementing process improvements. Proficient in managing client relationships, ensuring HIPAA compliance, and utilizing CRM tools to enhance satisfaction and operational efficiency. Recognized for delivering compassionate care and achieving high customer satisfaction scores. Highly skilled Front End Associate with experience in customer service, cash handling, and problem-solving. Known for providing top-notch service that enhances customer satisfaction and drives business success. Proven ability to handle fast-paced environments, maintain operational standards, and communicate effectively with diverse groups. Impact made in past roles includes improved efficiency of front-end operations and consistently high customer satisfaction scores. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.