NICHELE HELAIRE
Grand Prairie,TX
Summary
Nine years of experience in corporate retail, specializing in project and account management for national and international clients. Proven track record in vendor management with two years of hands-on experience. Additional expertise in commercial real estate construction, contributing to successful project completions. Strong ability to drive results and enhance operational efficiency across diverse sectors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Diesel Interiors
Addison, TX
05.2023 - Current
- Operating as the lead point of contact for all matters specific to your accounts
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Achieve monthly, quarterly and annual sales goals, with clients
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate monthly/quarterly initiatives to internal and external stakeholders
- Maintain national, international sales and purchase orders for clients resulting in $300,000–$400,000 monthly sales
- Refined workflows and resource allocation, resulting in reduced project delivery times by 20%
- Processing client purchase orders and invoicing accounts
Designer Freelance
Knox & Rune
Dallas, TX
10.2021 - 12.2023
- Draw, design, and develop new clothing and accessory samples, and create and turn in documentation worksheets
- Identify new opportunities relevant to the firm's customer base through market research
- Manage new design and fit styles while also maintaining corporate standards
- Run budget reporting
- Communicating to vendors on design, production
- Pattern maker
Vendor Manager Estimator
Davaco
Irving, TX
08.2022 - 05.2023
- Lead vendor negotiations with million-dollar contracts
- Manage the day-to-day execution of vendor agreements and coordinate business reviews to ensure compliance, monitor quality and when necessary, develop corrective action plans
- Experience in national and international sourcing, materials, merchandise, and construction
- Procurement experience
- Cultivate effective partnerships both with national and international vendors
- Communicate updates and feedback to vendors, facilitate and maintain key partnerships
- Exercises recruitment screening techniques that ensure only high-quality vendors are selected
- Collaborate with internal and external partners to aid with various tasks relating to the oversight of cost management vendors
- Lead team and serve as liaison between the Estimator, Line of Business Operators, Business Development, and vendors
- Creates and manages vendor recognition
- Work with management to communicate vendor's performance and capacity to perform jobs to meet requirements
- Work closely with Marketing to develop and maintain a social media presence
- Enhanced project efficiency by 20% with integrating advanced software solutions into vendor management processes using smartsheets
- Managed a portfolio of 5000 clients, coordinating projects retail, restaurant and AFFES
- Improved client retention by 25% through personalized relationship management strategies resulting in new vendor contracts
Product Development Women's Apparel
Shein
Los Angeles, CA
04.2021 - 12.2022
- Manage client insights and data to build assortment for collection
- Create visual concepts, using computer software or by hand, to communicate ideas that inspire, inform, and captivate consumers
- Develop the overall layout and production design for applications such as advertisements, garment construction
- Perform market analysis of industry trends, consumer reports, to forecast future products and sales
- Supervise logistics of production, movement of material and sourcing of supplies, movement of finished products
- Work closely with planning team, merchandise coordinators and manufacturers to ensure quality control of finished product
- Hold team meetings to ensure production of products is on schedule for launch
Vendor/Sales Coordinator
Southern Enterprises
Coppell, TX
09.2019 - 03.2021
- Manage key accounts, Target.com, Wayfair.com & Walmart.com, ensure all product specifications are ready for online launch
- Understand key accounts needs and ensure the sale of selected products for online websites
- Administrative & business operations, Manage external vendor relationships
- Coordinate all vendor management tasks inclusive of working with external vendors and internal colleagues
- Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished
- Help and coordinate vendor problems and present to management as required
- Identify areas of opportunity internally to improve communication, visibility and processes pricing activities
- Centralize the operational work order escalations to enable broader communication with the vendor for resolutions
Customer Service Representative
Tailored Google App
Dallas, TX
03.2017 - 10.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Prevented key account losses by researching discrepancies and correcting problems.
- Contacted customers about potential service upgrades, new services and account changes.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided accurate information about products and services to customers.
- Identifying new opportunities for growth through market analysis and trend forecasting.
- Provided personal styling advice to clients based on their individual needs and preferences.
Client Advisor
Louis Vuitton-moet-hennessy Group, Lvmh
Irving, TX
09.2017 - 11.2018
- Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
- Analyzed customer data to generate reports on trends and insights.
- Collaborated with cross-functional teams to develop strategies for achieving desired outcomes from client interactions.
- Counseled clients on product launches and provided recommendations on purchase of products based on client needs and asset availability.
- Processed invoices and purchase orders for payment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Merchandising and Business Administration
University of North Texas
Denton, TX09.2019
Skills
- Adobe Illustrator
- Adobe Photoshop
- ECommerce
- Google Sheets
- Java
- Spring
- Microsoft Power Point
- Photoshop
- Procore
- QuickBooks
- Sketching
- Illustrator
- Gmail
- Account management
- Contract negotiation
- Customer relationship management
- Sales analysis
- Vendor management
- Project management
- Procurement practices
- Cross-functional collaboration
- Quality assurance
- Revenue growth
- Order management
- Business development
Accomplishments
- Exceeded Sales Targets: Increased account sales by 30% within one year through strategic contract negotiations.
- Innovative Design Success: Designed 15 successful clothing lines, boosting client satisfaction by 25%.
- Cost Efficiency Achieved: Reduced vendor costs by 20% through efficient procurement strategies and negotiations.
- Effective Product Launch: Managed and launched 50 products on online platforms, increasing digital presence by 40%.
Hobbies and Interests
- Sales
- Interior Design
Languages
English, Native
Certification
- Project Management Certified
- Microsoft Certified
Timeline
Account Manager
Diesel Interiors
05.2023 - Current
Vendor Manager Estimator
Davaco
08.2022 - 05.2023
Designer Freelance
Knox & Rune
10.2021 - 12.2023
Product Development Women's Apparel
Shein
04.2021 - 12.2022
Vendor/Sales Coordinator
Southern Enterprises
09.2019 - 03.2021
Client Advisor
Louis Vuitton-moet-hennessy Group, Lvmh
09.2017 - 11.2018
Customer Service Representative
Tailored Google App
03.2017 - 10.2019
Bachelor of Science - Merchandising and Business Administration
University of North Texas
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