Nichele Hopson
Pine Valley,CA
Summary
Compassionate Case Manager experienced in diverse environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
11
11
years of professional experience
Work History
Housing Navigator/Case Manager Specialist
Alpha Project
07.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Senior Case Manager
Dreams For Change
07.2022 - Current
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Administrative Technician II
Public Health Services
05.2020 - 06.2022
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Liaison Coordinator II
Cal Fire - CDCR Fire Camps
09.2012 - 09.2016
- Developed and implemented data entry systems to track the pipeline of 1,800 potential recruits between the prison administration and three fire campsites.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- supervised and conducted camp intakes for up to 150 individuals at a time, overseeing the onboarding process for new fire campers.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making, and ensured the confidentiality of both verbal and written information.
Education
Bachelor of Arts - Social Psychology
Post University
Waterbury, CT06.2022
Associate of Science - Social Science & Humanities
San Joaquin Delta College
Stockton, CA06.2018
Associate of Science - Drug & Alcohol Abuse Counseling
Chaffey College
Rancho Cucamonga, CA09.2016
Skills
- Client Advocacy
- Case Management
- Individualized Counseling
- Needs Assessment
- Performance Tracking
- Care Coordination
- Verbal and Written Communication
- Crisis Intervention
Affiliations
- Toastmasters
Timeline
Housing Navigator/Case Manager Specialist
Alpha Project
07.2022 - Current
Senior Case Manager
Dreams For Change
07.2022 - Current
Administrative Technician II
Public Health Services
05.2020 - 06.2022
Liaison Coordinator II
Cal Fire - CDCR Fire Camps
09.2012 - 09.2016
Bachelor of Arts - Social Psychology
Post University
Associate of Science - Social Science & Humanities
San Joaquin Delta College
Associate of Science - Drug & Alcohol Abuse Counseling
Chaffey College
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