Nichele Simpson
Elgin,SC
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Claims Customer Service Support
Blue Cross & Blue Shield of SC
12.2024 - Current
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and/or collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry
- Organized and detail-oriented with a strong work ethic.
Benefits Verification Specialist
Cencora
11.2023 - 03.2024
- Company Overview: Talent Bridge Temp Agency
- Preparing documents to verify medical benefits for patients.
- Contacting various insurance companies to receive percentage of payment for patient, insurance, prior authorization, referrals, and policy types active, inactive or terminated.
- Outbound calls
- Call Center
- Remote
Gate Attendant
Carolina Poly, Inc.
11.2021 - 07.2022
- Checking in employee's to make sure they are active or inactive.
- Signing in contractors and truck drivers before getting on property.
- Signing in people for interview.
- Checking the area around building to make sure everything is safe.
- Safety regulations.
- Radio shipping & receiving to let them know when truck load has arrived.
- Driving around the premises to ensure safety of employees and building.
- Checking for empty and loaded trucks.
Sales Associate/Customer Service
AmeriCash Loans, LLC
03.2018 - 10.2020
- Handling inbound and outbound calls
- Handling loans account and payments setting up amounts for checks and customers payment plan.
- Billing with customer plans
- Confidential paperwork, looking over banking accounts
- Opening and Closing store procedures
- Checking for bankruptcy with accounts Looking to make sure documents are accurate and not altered or fraud documents
- Calls monthly for refinancing
- Sending emails and fax, also using scanner for documents and ids
- Looking on background when social security is incorrect
- Deposit checks into company bank account with scanner
Benefits Verification Specialist
AmerisourceBergen
10.2017 - 02.2018
- Company Overview: Talent Bridge Temp agency
- Preparing documents to verify medical benefits for patients.
- Contacting various insurance companies to receive percentage of payment for patient, insurance, prior authorization, referrals, and policy types active, inactive or terminated
- Providing excellent customer service for patients needs for medical assistance.
- Keeping updates for patients for any therapy needed and upcoming doctor visits
- Call Center
Data Entry
Patterson & Pope
07.2016 - 02.2017
- Company Overview: Elite Temp agency
- Prepping confidential documents to be scanned
- Scanning confidential documents properly
- Quality Control confidential documents correcting image as well as correcting names, social security number, account information for hospitals, attorneys, Sunbelt and other companies that may have a contract with Owner of company
- Indexing information for company such as insurance, accounts, and different areas around hospitals.
Administrative Assistant/ Office Manager
Expedited Driveaway, LLC
03.2013 - 04.2015
- Customer Service Representative to local, regional, and national clients to insure that the client's needs are met when picking up deliveries and delivering trucks
- Accounts Receivable Clerk utilizing a bilateral cross checking system to ensure that payments match up with invoices that we send via email or by mail
- Data Entry through Microsoft Excel when inputting employee's hours for payroll, also recruiting truck drivers
- Scheduled travel arrangement for all contractors and owner for both domestic or international travels
- Billing invoices to companies for final payment
Education
High School Diploma -
South Point High School
Rock Hill, SC05.2010
Associate of Arts - Freight Broker/Agent
University of South Carolina-Sumter
Sumter, SC10.2024
Skills
- Computer proficiencies include Microsoft Word, Excel, Outlook
- Calm under pressure
- Organization and time management
- Multitasking
- Customer Service
- Office Management
- Data entry
- Payroll
- Customer service
- Office management
- Driving
- Billing (3 years)
- Call center (2 year)
- MS office
- Verbal communication
- Attention to detail
- Research
- Computer skills
- Task prioritization
- Remote office availability
Timeline
Claims Customer Service Support
Blue Cross & Blue Shield of SC
12.2024 - Current
Benefits Verification Specialist
Cencora
11.2023 - 03.2024
Gate Attendant
Carolina Poly, Inc.
11.2021 - 07.2022
Sales Associate/Customer Service
AmeriCash Loans, LLC
03.2018 - 10.2020
Benefits Verification Specialist
AmerisourceBergen
10.2017 - 02.2018
Data Entry
Patterson & Pope
07.2016 - 02.2017
Administrative Assistant/ Office Manager
Expedited Driveaway, LLC
03.2013 - 04.2015
High School Diploma -
South Point High School
Associate of Arts - Freight Broker/Agent
University of South Carolina-Sumter
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