NICHELE ROBYN ALLEN
Henderson,TX
Summary
Highly Motivated, Reliable Worker with the Ability to Quickly Learn New Concepts and Skills. Backed by a Solid Work History, Reputation as a Team Player and a Passion for Helping Others. Background Includes Experience Caring for Terminally Ill, Disabled, and Geriatric Patients.
Vital Signs, Patient Education, Type 40 Wpm,
CPT and ICD-9 Coding, PDR, Med soft, Patient Scheduling, and Electronic Medical Records,
Epic experience. Detail-oriented Pharmacy Clerk with 20 years of experience in Pharmacy settings.
Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention.
Overview
18
18
years of professional experience
Work History
PATIENT SERVICE PHARMACY
CONTINUUM GLOBAL SOLUTIONS, LLC
08.2021 - 12.2022
- Liaison Processed Orders, Payments, And General Bookkeeping
- Process all specialty medication orders for patients
- Bill insurances for order, resolve all customer complaints
- Assist in calling insurance companies in rejected claims
- Inputted accurate patient insurance, billing and payment information in sparx.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
PRIVATE DUTY CAREGIVER
07.2021 - 12.2022
- Greeting patients, handle all correspondence, making appointments, Billing, Bookkeeping, and Arranging Hospital admissions and Scheduling of Surgeries
- Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system
- Provided total care for patients in their home
E-COMMERECE LEAD
NATIONAL VISION, INC
06.2020 - 06.2021
- Assisted in handling all escalated calls and processing returns for call center
- Assisted with daily and weekly team meetings and updates to agents
- Assisted with monitoring of agents and assuring that they are following all HIPPA guidelines and scripting provided when assisting callers
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
CARE MANAGER
IN HOME SERVICE SUPPORT
01.2005 - 02.2014
- Greet patients, handle all correspondence, Making appointments, Billing, Bookkeeping, and Arranging Hospital admissions and Scheduling of Surgeries
- Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system
- Provided total care for patients in their home
- Maintained clean, safe and well-organized patient environment.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Documented vitals, behaviors and medications in client medical records.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
FRONT OFFICE MEDICAL ASSISTANT
HEALTHCARE PARTNERS, LLC
10.2012 - 12.2013
- Greet patients, handle all correspondence, Making appointments, Billing, Bookkeeping, and Arranging Hospital admissions and Scheduling of Surgeries
- Process, maintain, compile, and report patient information for health requirements and standards in a manner consistent with the healthcare industry's numerical coding system.
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
SR. PHARMACY TECHNICIAN/ACCOUNT MANAGER
LEINER HEALTHCARE PRODUCTS
01.2008 - 03.2012
- Vendor Liaison Processed Orders, Payments, And General Bookkeeping
- Provided Weekly Reports to Sales Representatives
- Assisted in Supervising Customer Service Call Center, Along with Training Sales and Customer Service Representatives on All Products and Services offered by company.
- Resolved malfunctions with systems and programs through troubleshooting.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Investigated and addressed system issues to enhance usability and improve functionality.
Education
PHARMACY TECHICIAN CERTIFICATE - PHARMACOLOGY
TEXAS PHARMACY BOARD
BACHELORS DEGREE IN HEALTHCARE MANAGEMENT -
CAPELLA UNIVERSITY
MEDICAL ASSISTANT DIPLOMA -
AMERICAN CAREER COLLEGE
EVEREST COLLEGE AND UNIVERSITIES
Skills
- Cooperative Attitude
- Product Location
- Prescription Pricing
- Prescription Refill Fulfillment
- Organization and Prioritization
- Customer Transactions
- Customer Experience
- Online Pharmacy
- Pharmacy Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
PATIENT SERVICE PHARMACY
CONTINUUM GLOBAL SOLUTIONS, LLC
08.2021 - 12.2022
PRIVATE DUTY CAREGIVER
07.2021 - 12.2022
E-COMMERECE LEAD
NATIONAL VISION, INC
06.2020 - 06.2021
FRONT OFFICE MEDICAL ASSISTANT
HEALTHCARE PARTNERS, LLC
10.2012 - 12.2013
SR. PHARMACY TECHNICIAN/ACCOUNT MANAGER
LEINER HEALTHCARE PRODUCTS
01.2008 - 03.2012
CARE MANAGER
IN HOME SERVICE SUPPORT
01.2005 - 02.2014
PHARMACY TECHICIAN CERTIFICATE - PHARMACOLOGY
TEXAS PHARMACY BOARD
BACHELORS DEGREE IN HEALTHCARE MANAGEMENT -
CAPELLA UNIVERSITY
MEDICAL ASSISTANT DIPLOMA -
AMERICAN CAREER COLLEGE
EVEREST COLLEGE AND UNIVERSITIES
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