Nichelle Bedford
Columbia,MD
Overview
9
9
years of professional experience
Work History
Therapy and Scheduling Supervisor
WellPsyche Medical Group
CA - Remote
02.2023 - 03.2024
- Supervised a remote team of 10 full-time Coordinators, providing daily guidance on performance, scheduling, and operational KPIs.
- Led the onboarding process for new providers and staff; audited internal communications to identify training gaps and developed resources for the Medication Management and Talk Therapy teams.
- Utilized Salesforce to generate performance reports, tracking key metrics to ensure the team consistently met quarterly productivity goals.
- Streamlined communication workflows between patients and providers, significantly reducing response times and improving service quality.
- Developed comprehensive training, modules for medication management and talk therapy teams to ensure seamless on boarding of new providers
Patient Care Coordinator
WellPsyche Medical Group
CA- Remote
02.2023 - 08.2023
- Managed complex scheduling for 50-100 stakeholders daily, demonstrating the ability to handle the high-volume calendar management required for Talent Acquisition roles.
- Utilized Salesforce, Slack, and Google Suite to maintain accurate records and facilitate team collaboration.
- Maintained a comprehensive understanding, industry, trends, and best practices to ensure ongoing success with team members and providers
Home Health Intake/Scheduling Coordinator
Interim Healthcare
San Diego, CA
08.2022 - 12.2022
- Processed 50-75 referrals daily, acting as the primary liaison between external partners and internal physician teams
- Managed authorization requests and documentation to ensure full compliance with internal and external regulations
- Efficiently reviewed physician order, referrals, ensuring in network care for each discipline requested
- Requested and obtained prior authorization for each patient to receive each service requested
- Served as a main point of contact for stakeholders via email, fax, and phone calls
Home Health Intake Coordinator
Rx Healthcare
Sacramento, CA
10.2021 - 06.2022
- Managed a high-volume intake pipeline of 75-100 daily cases utilizing CRM software such as Forcura, Salesforce, EnsoCare
- Validated eligibility criteria and documentation accuracy by screening and vetting each candidate
- Generated daily operational reports to track departmental KPIs and workflow bottlenecks, ensuring data integrity across multiple software platforms.
- Acted as the primary liaison between external referral sources and internal clinical teams to secure authorizations, demonstrating strong cross-functional communication skills.
- Maintained and updated 20-30 complex files daily within the WellSky database, ensuring 100% compliance with physician orders and internal audit standards
- Provided on-call services, collaborating with discharge coordinators to ensure all patient referrals were reviewed, accepted, and scheduled for service
Outpatient Case Manager
Alcott Center for Mental Health Services
Los Angeles, CA
07.2020 - 07.2021
- Applied advanced conflict resolution and de-escalation techniques to manage high-stress interpersonal situations, a skill directly transferable to sensitive Employee Relations investigations.
- Maintained rigorous confidential records for a caseload of 110 individuals in strict accordance with Los Angeles County guidelines, ensuring data privacy and audit readiness.
- Served in an on-call rotation to triage after-hours crises, demonstrating the ability to make critical decisions under pressure and adhere to safety protocols.
- Facilitated complex resource acquisition (housing/benefits) for a diverse population, mirroring the administration of employee benefits and assistance programs.
Administrative Assistant III
UCLA David Geffen School Of Medicine
Los Angeles, CA
10.2019 - 05.2020
- Managed complex, calendars, and clinic schedules for two neurosurgeons, demonstrating the high-level organization required for coordinating, departmental, faculty searches
- Acted as the primary point of contact for patients, families, and referring physicians, utilizing diplomacy to manage, sensitive communications and logistics
- Prepared, detailed surgery packets for all clients
- Managed all travel coordination, including hotel and transportation arrangements
- Processed medical records and insurance authorizations, ensuring strict adherence to compliance and privacy standards.
- Processed medical records, medication, refill request, disability forms, and return to work forms for clients
- Completed clearance forms for vendors, arrange model, orders for surgery, and scheduled post operation appointments, according to vendor availability
Case manager/Team Leader
NeuroRestorative
Tampa, FL
02.2015 - 09.2019
- Facilitated monthly Town Hall meetings for residents and staff to communicate policy updates, safety protocols, and organizational changes, fostering a culture of transparency
- Completed routine chart audits and quality assurance reports via Salesforce, ensuring compliance with state regulations and internal standards
- Built and maintained relationships with external stakeholders and families to manage business partner relationships
- Managed a caseload of 20 clients with individual needs, coordinating cross-departmental efforts to achieve treatment goals and operational objectives
- Maintained treatment plans, focused on individual client goals
- Assist clients with enrolling in, continued education, classes, and vocational training
- Connected and expanded each client access accessibility to community resources
Education
Bachelor of Science - College of Health Sciences, Social and Behavioral Health
University of South Florida
Tampa, FL12-2014
MBA - Human Resources Management
Louisiana State University Shreveport
Shreveport, LA05-2027
Skills
- Hiring, Managing, and Separating from Employees- Issued by LinkedIn Mar 2026
- Human Resources: Compensation and Benefits- Issued by LinkedIn Mar 2026
- Communicating with Executives - Issued by LinkedIn Aug 2025
- HR Foundations: Core Human Resources- Issued by LinkedIn Aug 2025
- Human Resources: Compensation and Benefits- Issued by LinkedIn Aug 2025
- Onboarding in the Hybrid/Remote Workplace- Issued by LinkedIn Aug 2025
- Financial Portfolio Management Fundamentals- Issued by LinkedIn Aug 2025
- Human Resources: Payroll- Issued by LinkedIn Aug 2025
- Human Resources: Understanding HR Systems, Features, and Benefits- Issued by LinkedIn Aug 2025
- Quickbooks Payroll Essential Training- Issued by LinkedIn Aug 2025
Software
ADP
Allscripts
Avality
Axxess
Covermymeds.com
Ensocare
EPIC
Forcura
Google Suite
Guru
Microsoft Office
Monday.com
NaviHealth
Paychex
Rippling
Salesforce
Ujet
Wellsky
Timeline
Patient Care Coordinator
WellPsyche Medical Group
02.2023 - 08.2023
Therapy and Scheduling Supervisor
WellPsyche Medical Group
02.2023 - 03.2024
Home Health Intake/Scheduling Coordinator
Interim Healthcare
08.2022 - 12.2022
Home Health Intake Coordinator
Rx Healthcare
10.2021 - 06.2022
Outpatient Case Manager
Alcott Center for Mental Health Services
07.2020 - 07.2021
Administrative Assistant III
UCLA David Geffen School Of Medicine
10.2019 - 05.2020
Case manager/Team Leader
NeuroRestorative
02.2015 - 09.2019
Bachelor of Science - College of Health Sciences, Social and Behavioral Health
University of South Florida
MBA - Human Resources Management
Louisiana State University Shreveport