NICHELLE BISHOP
Clarksville,TN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Detail-oriented military veteran with a proven track record in operations management, collaborative team-building skills that improve organizational processes, leadership training, and customer-focused skills. Demonstrated results-oriented professional who communicates effectively with both customers and staff, and maintains established organizational policies and procedures, fostering an engaging and effective work environment, with the highest level of confidentiality. Enthusiastic about roles that leverage strategic thinking and accuracy in managing customer accounts, while offering a dynamic approach to organizational growth and team empowerment. Career supported by a Master’s in Organizational Leadership, focused on Human Resource Management.
Overview
10
10
years of professional experience
Work History
Moral Reconation Facilitator
19th Judicial District
Clarksville, TN
08.2025 - Current
- Lead group sessions for clients in the Montgomery County Veterans Treatment and Mental Health Courts, using innovative engagement strategies, and increasing overall session attendance by 100%.
- Facilitated peer-to-peer learning opportunities for both court-mandated clients, fostering knowledge-based dialogue-sharing among participants.
- Maintained open lines of communication with participants and corresponding judicial services, available to address concerns and provide support throughout training.
- Coordinated over fifteen external community outreach organizations to bring in subject matter experts for specialized training sessions, and recorded over 250 hours of participants' volunteer efforts.
- Document and maintain 100 percent of client records of attendance and participation in accordance with applicable program guidelines and court orders.
- Organized materials and resources required for each session in advance; created a safe environment for participants to express their opinions without fear of judgment or criticism.
- Operated and performed routine office clerical tasks using computers and printers; streamlined processes, and optimized performance safely and efficiently.
Training and Development Coordinator
Hankook Tires
Clarksville, TN
08.2024 - 11.2024
- Created and delivered weekly presentations to company new hires on various organizational topics; facilitated a smooth transition into the company’s operational demands and safety, in accordance with federal, state, and local regulatory guidelines.
- Coordinated logistics for over 500 new-hire employees, including scheduling, venue selection, and equipment setup; maintained all outcomes of training and employee personnel records.
- Coordinate with multiple department heads to identify skill gap analysis, evaluate training weaknesses, and recommend additional training needs for future training sessions.
- Scheduled and managed ongoing training requirements for over 1,100 employees, maintaining in-house training in accordance with regulatory guidelines, and the company’s budgeted training expenses.
- Create biweekly training reports for the Environmental Health and Safety (EHS) department related to TOSHA, NIOSH, ANSI, and all federal, state, and local regulations.
- Monitored training programs using computerized pre- and post-assessment tools, and utilized 100 percent of training participants' feedback for future programs.
Senior Leadership Development Manager
United States Army
Fort Campbell, KY
09.2021 - 10.2022
- Prepared and compiled reports capturing key learning outcomes for more than 500 junior employees, ensuring 100% compliance with organizational standards.
- Oversaw over 15 comprehensive leadership development courses, focusing on enhancing the diversity of supervisory skills of mid-level managers across diverse subjects.
- Implemented site safety and emergency procedures for over 1,500 participants at a training academy, utilizing informative multimedia presentations to convey complex concepts.
- Identified, executed daily tasks to improve common processes, collaborated with external organizations for resource acquisition, such as the 100% issuance of government travel cards, and improved organizational capabilities.
- Conducted detailed evaluations of course materials to determine their applicability and quality assurance, ensuring high standards were met for distribution.
Senior Operations Team Supervisor
United States Army
Vilseck, Germany
01.2018 - 12.2021
- Managed and debriefed senior management team on department-wide operations, including comprehensive emergency preparedness and disaster response strategies, environmental compliance, employee development, HR issues, and solutions, optimizing current and future organizational goals.
- Maintained consistent planning and accomplished quarterly management inventories with 100% accuracy for equipment valued at over $20M.
- Identified challenges and implemented strategic solutions, streamlining operations to track departmental progress using data analytics in spreadsheets.
- Developed three innovative training programs to cross-train team members on basic recordkeeping, reports for audits, and accountability, resulting in an increased collaborative environment.
- Maintained ongoing collaboration with ten executive-level external agencies, ensuring 100% compliance certification on critical safety and crisis management issues, enabling continued operations.
- Leveraged initiative and creativity to identify, justify, document, and implement best practice process changes, improving operational efficiency and effectiveness.
- Led a team of 44 employees, achieving goals in career development, productivity, employee engagement, and performance management within set timelines.
- Communicated sensitive information to diverse groups as the Sexual Harassment and Assault Program liaison, tailoring information on a need-to-know basis to ensure confidentiality within authored reports.
Training Course Administrator
United States Army
Fort Leonard Wood, MO
01.2016 - 12.2018
- Conducted course administration to improve the learning outcomes for over 2,000 employees in counterterrorism and threat prevention, focusing on weapons of mass destruction and natural disaster safety.
- Utilized program management skills to effectively coordinate multiple Chemical, Biological, Radiological, and Nuclear (CBRN) training programs simultaneously.
- Developed and implemented training programs, seminars, and lectures, along with comprehensive materials, to address global CBRN and Chemical Weapons of Mass Destruction (CWMD) threats.
- Conducted research and analysis of evolving scientific data from 20 advanced CBRN detection technologies and delivered presentations on complex instructional subjects derived from recent scientific developments.
- Developed and updated 14 lesson plans for instructional purposes and briefings, utilizing resources from science, technology, engineering, and math journals and news articles to enhance educational content.
- Oversaw the integration of desktop and software strategies across various training formats, including in-classroom, remote, web-based, and video teleconference training programs.
- Built strong relationships as the Point of Contact with internal and external stakeholders for HR-related concerns, enhanced employee relations and experiences through effective multi-disciplinary communication between partners 100%.
Education
MBA - Organizational Leadership/HR Management
National University
05-2024
B.A. - English
Towson University
Skills
HR Management
- Policy and Procedures
- Administrative Support
- Team Collaboration
- Confidential Record Keeping
- Background checks and information verification
- Written Communication
- Oral Communication
- Active listening
- Problem-Solving
- Microsoft Office Suite 365
- Microsoft Teams
- Office equipment proficiency
- Task prioritization
- Interpersonal effectiveness
- Decision-making
- Customer relationship management (CRM)
- Multitasking and organizational proficiency
- Service ticket management
- Workflow management
- Procedural Rules Understanding
- Quality assurance
- Report preparation
- Clerical support
Specialized Training
- Moral Reconation Training(MRT/32 hours)
- Industry Safety/TOSHA Awareness 10 Hours
- Common Faculty Development-Instructor Course(CFD-IC/80Hours)
- Small Group Instructor Training Course(SGITC)
- Chemical, Biological, Radiological, and Nuclear Specialist Course
Timeline
Moral Reconation Facilitator
19th Judicial District
08.2025 - Current
Training and Development Coordinator
Hankook Tires
08.2024 - 11.2024
Senior Leadership Development Manager
United States Army
09.2021 - 10.2022
Senior Operations Team Supervisor
United States Army
01.2018 - 12.2021
Training Course Administrator
United States Army
01.2016 - 12.2018
MBA - Organizational Leadership/HR Management
National University
B.A. - English
Towson University