Nichelle Chisholm-Ginn
Charlotte,NC
Summary
Results-driven professional specializing in housing and legal support, with a proven track record at the City of Concord Housing. Expertise in tenant rights, affordable housing policy, and case management has led to enhanced program efficiency and increased client satisfaction. Strong customer service skills and proficiency in Microsoft Office have facilitated significant process improvements within the organization.
Overview
27
27
years of professional experience
Work History
Public Housing Specialist
City of Concord Housing
Concord, NC
01.2024 - Current
- Provide customer service to low-income families seeking affordable housing
- Assist with processing applications and determining eligibility for public housing programs
- Coordinate with property managers to ensure proper maintenance and upkeep of public housing units
- Conduct inspections of public housing units to ensure compliance with safety standards
- Provide education and counseling to tenants on their rights and responsibilities
- Manage budgets and financial records for public housing programs
- Collaborate with community organizations to provide support services to residents
- Conduct outreach efforts to inform the community about public housing programs and services
- Participate in meetings and training sessions to stay up-to-date on public housing policies and procedures
Paralegal- SSD
Demayo Law Office LLP
06.2017 - 11.2017
- Communicate with clients to keep them updated of the status of their case
- Monitor their medical treatment to make sure they are receiving appropriate treatment
- Complete Intakes
- Make sure all data is placed in Needles
- Review all correspondence daily
- Provide Exceptional Customer Service
On-Line Customer Service
Wells Fargo
02.2015 - 10.2016
- Assist Customer with resets of passwords
- Assist Customer with access to online banking
- Assist customers with financial history /transactions
- Transfer Funds
- Assist Customers with Bill Pay set up and Activity
- Assist customers by telephone consistently
Sales Associate -Seasonal
Old Navy
10.2014 - 01.2015
- Sales floor
- Fitting Room
- Cashier
- Keep store neat and organized
Legal Assistant
Law Office of Moretz & Skufca PLLC
03.2014 - 01.2015
- Perform Legal Research
- Draft Documents
- File Court Documents such as Motions, Contempt, Background Checks, etc
- Organize Files and Maintain documents
- Monitor/Receive payments for Retained clients
- Greet visitors/ clients, Answer telephones and maintain calendar
Legal Assistant
Law Office of Timothy D Smith Criminal & Family Law
09.2013 - 01.2015
- Perform Legal Research
- Draft Documents
- File Court Documents such as Motions, Contempt, Background Checks, etc
- Organize Files and Maintain documents
- Monitor/Receive payments for Retained clients
- Greet visitors/ clients, Answer telephones and maintain calendar
Housing Specialist II
Charlotte Housing Authority
Charlotte, NC
11.2004 - 01.2014
- Determining eligibility of applicants and participants for placement and continuation in the Housing Choice Voucher Program
- Process recertifications and interim
- Delivery of quality Service, interviewing clients, certifying and recertifying applicants and participants
- Negotiating contracts with landlords, determining affordability, completing data entry, file maintenance, advising clients and property owners of program rules and regulations
- Provide excellent customer service
- Monitoring work performance and delivery through various reporting tools
- Receptionist
- Oversee 9 employees
Loan Ops Control Specialist II
Bank of America
Charlotte, NC
11.1997 - 06.2003
- Provide customer support within the Client Services division for the entire Atlantic Eastern Region
- Research and respond to complex customer problems and inquiries by analyzing customer questions, requests and problems
- Accurately process financial transactions such as wire transfers, principal and interest payments, and general account maintenance and balancing
- Track incoming and outgoing collateral notes and files in the departmental computer system
Education
Housing Choice Voucher Specialist -
Nan McKay
01.2012
Paralegal Studies -
Ashworth College
Fair Housing Training -
Skills
- Microsoft Office Suite (Outlook, Excel, Access, Word, Power Point, Publisher)
- Tenant rights
- Affordable housing
- Housing policy expertise
- Property maintenance
- Section 8 administration
- Applications
- Case management
- Windows XP and 98
- Data Entry
- Lotus
- AFS System
- BTF System
- FDES System
- Wire Transfer Query
- Foreign Wire Transfer
- Yardi
- Adobe Reader
- Clio
- Time Slips
- Needles
- Docuware
- WebEx
- ERE
- Assure
- Litify
- Bambu
- HAB
- Occupancy standards
- Social services
- Rehousing
- Lease administration
- Rent calculation
- Asset management
- Fair housing regulations
Timeline
Public Housing Specialist
City of Concord Housing
01.2024 - Current
Paralegal- SSD
Demayo Law Office LLP
06.2017 - 11.2017
On-Line Customer Service
Wells Fargo
02.2015 - 10.2016
Sales Associate -Seasonal
Old Navy
10.2014 - 01.2015
Legal Assistant
Law Office of Moretz & Skufca PLLC
03.2014 - 01.2015
Legal Assistant
Law Office of Timothy D Smith Criminal & Family Law
09.2013 - 01.2015
Housing Specialist II
Charlotte Housing Authority
11.2004 - 01.2014
Loan Ops Control Specialist II
Bank of America
11.1997 - 06.2003
Housing Choice Voucher Specialist -
Nan McKay
Paralegal Studies -
Ashworth College
Fair Housing Training -
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