Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Nichelle Cruz

Oakland Gardens

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Insurance Collection Specialist

Namdar Realty
04.2019 - 04.2020
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Prepared and submitted legal documents to initiate court proceedings.

Assistant

America Realty
09.2016 - 01.2018
  • Answer phone calls and emails
  • Provide customer service
  • Assist clients with finding their new home
  • Property Manage and collect rent for over 20 buildings

Department Lead/ Design Team Member/ Customer Service Representative/Sales Associate/Merchandising Team Member

Crate and Barrel
09.2015 - 02.2017
  • Operate POS system, cashier
  • Uphold company standards in selling, customer service and visual merchandising
  • Train new employees
  • Handling each individual customer with time and care by acting as their personal shopper, creating gift and wedding registries, schedule furniture deliveries and replacements, place customer orders
  • Performed managerial tasks such as answering manager pages to assist with customer service issues
  • Read and analyze receiver and sales reports to determine adjustments to increase sales

Cashier/Merchandising Team Member

Party City
04.2012 - 10.2015
  • Maintained positive customer relations and ensured positive customer experience
  • Operate POS system
  • Train new employees

Education

Masters - Strategic Management

St. John’s University
Queens
12.2020

BS - Business Management, International Business

St. John’s University
Queens, NY
05.2018

Skills

  • Proficient in
  • Microsoft Office (Excel, Power Point, Word, Outlook
  • Social media platforms
  • Strong verbal, written and organizational skills
  • Grasp new concepts and ideas very quickly
  • Exceptional Customer Service
  • Document Control
  • Report Generation
  • Data Confidentiality
  • Office Oversight
  • Complex Problem-Solving
  • Microsoft Office Suite
  • Team Collaboration
  • File Management
  • Assisting Pharmacists
  • Office Staff Leadership
  • Microsoft Office
  • Accounting Support
  • Preparing Contracts
  • File Systems Management

Languages

Spanish
Native or Bilingual

Timeline

Insurance Collection Specialist

Namdar Realty
04.2019 - 04.2020

Assistant

America Realty
09.2016 - 01.2018

Department Lead/ Design Team Member/ Customer Service Representative/Sales Associate/Merchandising Team Member

Crate and Barrel
09.2015 - 02.2017

Cashier/Merchandising Team Member

Party City
04.2012 - 10.2015

Masters - Strategic Management

St. John’s University

BS - Business Management, International Business

St. John’s University
Nichelle Cruz