NICHELLE DEKEYZER
Salt Lake City,UT
Summary
Human resource executive with proven record leading organizational change in fast-paced performance-driven cultures.
Passion for creating people strategies that drive performance across learning and development, employee engagement, communications, employer branding, talent acquisition, benefits, compensation, capacity planning, human resources, DE&I, sales enablement, and organizational development.
Strong operational leader with experience changing how people and companies work with generative AI. The right blend of building a culture to harness human potential and driving automation and process efficiencies.
Experience building innovative HR tech stacks to support easier, faster, and more engaging employee experiences: Workday, CultureAmp, Rippling, ChartHop, Coda, NICE, Slack, iCIMS, Textio, TextRecruit, Everfi, Paradigm, Seismic, Digital Chalk, MindTickle, Asana, Workable, Maven, HealthJoy, Confluence, ChatGPT4.
Overview
9
9
years of professional experience
24
24
years of post-secondary education
3
3
Certifications
Work History
Chief People Officer
CB Insights
1 2022 - Current
- Provided People and Operations Executive Leadership reporting to CEO
- Led monthly executive strategy sessions, 3 company-wide generative AI programs, sales enablement, and all cross-functional strategic priorities for business
- Led CEO transition, including hiring, communications, and change management efforts resulting in minimal disruption to business
- Revamped People strategy resulting in company profitability
- Established company priorities, financial targets, annual bonus plans, quarterly goals, and operational cadence to streamline cross-functional work and align people around business objectives
- Created company values and programs to reshape culture into fast-paced environment where people could do their best work improving Employee Engagement by 12% and decreasing regrettable attrition by 25% annually
- Created internal communications strategy to promote clarity, context, and connection in remote working environment
- Reduced People Team costs by $1.5M through vendor reconciliation, benefits restructuring, bringing Learning & Development in-house, and creating People Team efficiencies through automation and generative AI.
Chief People Officer
R-Zero
09.2021 - 09.2022
- Promotion from SVP, People to Chief People Officer in six months
- Grew People Team from 1 to 9 and created infrastructure to support rapid company growth from 60 to 170 employees over six-months
- Implemented OKRs company-wide to increase organizational alignment and drive cross-functional collaboration and performance
- Implemented surveys and people analytics reporting to fuel data driven decisions
- Created performance management, merit, and equity refresh programs
- Created learning and development strategy for tiered learning tracks company-wide
- Established compensation philosophy including building sales commission plans and annual bonus plans
- Led people integration for two acquisitions, including onboarding 30 international employees across 13 countries in three-month period
- Spearheaded global mobility initiatives that fostered international collaboration and knowledge sharing among employees worldwide.
- Implemented ChartHop, CultureAmp, Workable, Rippling, Coda, Maven, and HealthJoy to increase knowledge, motivation, and organizational effectiveness.
- Leveraged analytics-based tools for informed decision-making in all aspects of human resources management, ensuring alignment with business objectives.
Senior Vice President, People
Clearlink
08.2019 - 09.2021
- Increased employee engagement 50% by rewriting company values, learning & development, and internal communication strategies
- Increased leadership diversity 30% across organization and overall candidate pool diversity by 8% through improved hiring processes, sourcing strategies and collaboration with local organizations such as Women’s Tech Council, Silicon Slopes, and Black Chamber of Commerce
- Led organizational response to COVID and transitioned entire company to work from home
- Innovated all people processes to accommodate remote work with overall net increase in employee engagement and company performance.
Vice President, Sales
Clearlink
08.2018 - 08.2019
- Led seven inbound B2B & B2C sales teams and two outbound sales teams
- Key brands included AT&T, Centurylink, Verizon, Vivint, ADT, and Frontier
- Increased Annual Recurring Revenue 162% by expanding brand partnerships
- Increased Cross-Sale attach rates 73% setting numerous company sales records
- P&L ownership of over $58 million in annual revenue
- Led team of 500 sales representatives, coaches, managers, and directors across three sites located in Utah and Arizona
- Built offshore sales strategy and ramped a 30 person international team to deliver significant cost savings to brand partners and strengthen Clearlink Gross Margins
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes
Senior Director of Workforce & Recruiting
Clearlink
03.2015 - 08.2018
- Diversified candidate sourcing strategy to strengthen applicant funnel and fill rates
- Created partnerships with local universities and developed internship programs
- Led team of recruiters, real-time analysts, scheduling analysts, forecasting analysts and managers
- Presented recruiting and workforce strategies in new client sales pitches as well as new brand onboarding
- Redesigned attendance policy to increase flexibility resulting in 45% increase in schedule adherence and 90% reduction in annualized call center attrition.
Education
Doctorate - Organizational Change, Leadership, Diversity
University of Southern California
Los Angeles, CA 09.2018 - 08.2021
Master of Professional Studies - Strategic Communication, Crisis Communication, Management
George Washington University
Washington DC 05.2011 - 05.2013
Bachelor of Arts - International Studies, Economic Development
Idaho State University
Pocatello, ID 08.2005 - 05.2024
Skills
Organizational Change & Leadership
Certification
Certified Associate Project Manager, CAPMP
Awards
- 2018 Trip of a Lifetime Winner
- 2017 Employee Impact Award
- 2015 High Roller Award
- Full Ride Debate Scholarship
- 2004 & 2005 Dean’s List
Timeline
Chief People Officer
R-Zero
09.2021 - 09.2022
Senior Vice President, People
Clearlink
08.2019 - 09.2021
Doctorate - Organizational Change, Leadership, Diversity
University of Southern California
09.2018 - 08.2021
Vice President, Sales
Clearlink
08.2018 - 08.2019
Senior Director of Workforce & Recruiting
Clearlink
03.2015 - 08.2018
Master of Professional Studies - Strategic Communication, Crisis Communication, Management
George Washington University
05.2011 - 05.2013
Bachelor of Arts - International Studies, Economic Development
Idaho State University
08.2005 - 05.2024
Chief People Officer
CB Insights
1 2022 - Current
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