Nichelle Gayle
Somerset,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues.
Overview
15
15
years of professional experience
Work History
Sr. Supervising Residential Counselor
Triple C Housing
01.2023 - Current
- Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining calm environment.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring safety of all residents while adhering to established protocols.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
- Participated in ongoing professional development opportunities to stay current on best practices within field of residential counseling, enhancing overall effectiveness in role.
- Monitored and documented client progress toward meeting goals and objectives.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
- Provided crisis management and intervention during emergency situations.
Case Manager
Catholic Charities
06.2020 - 01.2023
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Promoted safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Fostered open lines of communication with clients'' families and support networks, involving them in case management process as appropriate.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Advocated for social and community service programs to increase awareness and funding.
Student Staff
Speicher Women's Center
09.2018 - 05.2020
- Enhanced student experiences by organizing and executing campus events and programs.
- Streamlined communication between students and staff through effective information dissemination.
- Assisted with event planning and coordination, resulting in successful campus-wide activities.
- Managed sensitive information with confidentiality, maintaining high level of professionalism at all times.
- Collaborated with team members to develop new initiatives for improving overall student experience on campus.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Customer Service Representative
Crest Furniture
06.2018 - 05.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for Customer Service Representatives on various aspects of job including soft skills development, product knowledge enhancement, and procedural updates.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.'
Dietary Aide Captain
Somerset Woods Rehab and Nursing Home
01.2015 - 03.2020
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
Volunteer
St. Alban's Episcopal Church New Brunswick
01.2009 - 03.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Assisted with special events and programs.
- Assisted as Sunday School Teacher, member of choir and Hospitality Committee
Office Assistant/Student Worker
New Jersey City University Jersey City
01.2015 - 05.2018
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Contributed to positive work environment by fostering open communication among colleagues.
Student Ambassador
New Jersey City University Jersey City
01.2015 - 05.2018
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
- Enhanced university reputation by representing the institution at various events, including open houses and college fairs.
- Assisted in boosting enrollment numbers by providing personalized support to incoming students during orientation week activities.
- Improved communication between students and university staff by serving as a liaison to address concerns and provide feedback.
- Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
- Promoted diversity and inclusivity on campus through involvement in multicultural events and initiatives.
Education
Bachelor of Arts - Women And Gender Studies
New Jersey City University
Jersey City, NJ06.2020
Minor - Sociology
New Jersey City University
Jersey City, NJ06.2020
High School Diploma -
Franklin High Sch
Somerset, NJ06.2015
Skills
- Safety Management
- Patient Education
- Client Advocacy
- Supply Replenishment
- De-Escalation Techniques
- Progress Monitoring
- Staff Communication
- Multitasking
- Time management abilities
- Attention to Detail
- Data Entry
- Microsoft Office
- Customer Service
Assessments
- Receptionist, Highly Proficient, 10/2019
- Customer Focus & Orientation, Highly Proficient, 10/2019
- Cognitive Ability, Highly Proficient, 12/2019
- Customer Focus & Orientation, Highly Proficient, 11/2019
- Receptionist, Highly Proficient, 11/2019
- Food Service: Customer Situations, Proficient, 12/2019
Timeline
Sr. Supervising Residential Counselor
Triple C Housing
01.2023 - Current
Case Manager
Catholic Charities
06.2020 - 01.2023
Student Staff
Speicher Women's Center
09.2018 - 05.2020
Customer Service Representative
Crest Furniture
06.2018 - 05.2020
Dietary Aide Captain
Somerset Woods Rehab and Nursing Home
01.2015 - 03.2020
Office Assistant/Student Worker
New Jersey City University Jersey City
01.2015 - 05.2018
Student Ambassador
New Jersey City University Jersey City
01.2015 - 05.2018
Volunteer
St. Alban's Episcopal Church New Brunswick
01.2009 - 03.2020
Bachelor of Arts - Women And Gender Studies
New Jersey City University
Minor - Sociology
New Jersey City University
High School Diploma -
Franklin High Sch
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