NICHELLE GOLDEN
Cambria Heights,USA
Summary
Seasoned Application Analyst and Protocol Team Lead at Memorial Sloan Kettering Cancer Center, adept in project management using SmartSheets and Tableau. Demonstrates exceptional leadership in guiding over 130 veteran members, with a strong ability to mentor and enhance team capabilities. Proficient in Epic and healthcare information systems, with a remarkable capacity to handle heavy workloads independently.
Overview
37
37
years of professional experience
Work History
Application Analyst II, Protocol Team Lead – DigITs, Orders Team
Memorial Sloan Kettering Cancer Center
07.2019 - Current
- Project Management Using SmartSheets and Tableau.
- Nexus Team – build new and amend research protocol consents in Epic.
- Oversee, triage, and build IRB research protocol order sets for all services at MSK.
- Create training videos and how-to documents for the study teams.
- As a veteran (Veterans Engaged Towards Resources and Networking) co-lead, I lead a team of over 130 members who support and provide resources for MSK veteran employees and veteran patients for four years.
- Provide support to M*Modal Fluency Direct users to resolve issues
- Create research protocol reports using PIMS.
- Interview, train, and mentor junior staff members.
- Perform analysis, design, and configuration of all modules of the Sunrise application, as well as any other application supported by the Sunrise team.
- Define departmental/clinical requirements and translate requirements into technical specifications for configuration and/or coding of the Sunrise application
- Ability to write and perform unit, functional and integration test plans for product enhancements, upgrades, projects, and maintenance changes
- Ensure all quality assurance processes are followed, including change management and testing efforts
- Maintain/update technical and support documentation based on standard operating procedures and functionality of the application to support all applications within the Sunrise department
- Take complete ownership for assigned tasks/projects/changes to provide regular updates on the progress to team members and identified stakeholders
- Respond to help desk calls and work with clinical users to resolve issues
- Provide assigned on-site support during go-lives and system upgrades
- Provide on-call rotation support for all modules and the applications supported within the team.
- Understanding of ADT and downstream ancillary services (laboratory, radiology, cardiology, etc.). interface
Systems Analyst – Health Informatics, Orders Team
Memorial Sloan Kettering Cancer Center
New York, New York
11.2015 - 06.2019
- Build and maintain OMS catalogs, dictionaries and all associated components, order entry forms and browser, results review format and browser, orders and order sets rights and verification policies, treatment order defaults, educational material, protocols, etc
- Appropriately communicate and escalate identified hardware, software, and communication problems
- Collaborate with Project Manager, Network Administrator, Help Desk (Service Center), technical support and information systems developers to resolve and prevent user problems
- Building and maintenance of protocol order sets for research teams throughout MSKCC
- Update transmission policies for new locations
- Create and implement workflows for various clinical departments within the hospital, such as Radiology, Pathology, Cardiology, Laboratory, Cytology, Human Genetics and Pediatrics
- Provide ongoing support for system upgrades and user defined enhancements, specifically configuring existing catalog items and forms within the OMS application
- Regression testing of AllScripts application
- Database querying using SQL
Systems Analyst Assistant – Hospital Administration Clinical Systems
Memorial Sloan Kettering Cancer Center
11.2013 - 11.2015
- Table Maintenance
- Tested system processes and applications
- AllScripts regression testing
- Provided administrative support to the Clinical Documentation, Order Entry and Disease Management teams
- Coordinated numerous intra- and interdepartmental meetings
- Performed payroll
- Performed IT procurement and office supply purchasing
- Built, amended, and deactivated protocol order sets for research teams throughout MSKCC
- Updated transmission policies
- Took the weekly team meeting minutes
- Equipment tracking/closet inventory
- Maintained the forms database, on-call calendar, daily reconciliation reports, and weekly Clinical Documentation project list
Data Assistant
Office of General Counsel
02.2012 - 11.2013
- As Office of General Counsel intranet website administrator, ensured the data integrity and maintenance of the website and coordinate with the Continuous Quality Improvement Initiative for intranet pages in both format and content
- Designed and established analytical reports for the Office of General Counsel as requested by various Hospital Departments including Finance and Quality Assessment Departments, Office of Physician-In-Chief, Auditors and for various risk management activities using Citrix, Crystal Reports, Excel, and PowerPoint
- Provided training to staff in use of hardware and software products and arrange for users to have access to key data resources, including but not limited to: RISQ, SMS, Health Information Systems, Intranet, and the Institutional Database
Pathology Office Assistant
Pathology Department
New York, NY
07.1999 - 02.2012
- Trained new employees
- Performed database entry and management
- Transcribed doctors’ pathology dictations relating to all specialties
- Accessioned surgical specimens, incoming cases, including autopsies
- Responsible for quality control of diagnostic reports
- Typed final diagnoses for surgical, slide and biopsy cases and autopsies
- Packaged and sent back slides and blocks to originating hospitals
- Assisted patients seeking second opinion
Medical Transcriptionist
Rosedale, New York
09.1998 - 07.1999
- Transcribed doctors’ dictations in the fields of neurology, orthopedics, physical medicine and rehabilitation, podiatry, and radiology
Medical Transcriptionist
Cornell Transcription, Inc.
New York, New York
03.1998 - 07.1998
- Transcribed doctors’ dictations in all fields of medicine
- Solely operated the Digital Voice 2000 recording system
- Assigned and routed work to all transcriptionists
- Produced production reports
Office Manager
ServiceMaster by Burton
New Orleans, Louisiana
05.1992 - 10.1996
- In charge of payroll calculation and payroll taxes
- Performed all phases of accounting and prepared quarterly reports
- Billed clients, performed inventory control, and scheduled workers
- Performed job cost analyses and developed bid and contract packages
Military Intelligence Cryptologic Linguist (Russian)
United States Army
California, Texas
11.1987 - 11.1991
- Scanned, intercepted, and translated electronic messages via satellite
- Acted as liaison between Russian military linguists and civilian Russian Americans
- Assisted with the initial linguistic training of new personnel
Education
M.S. - Management and Systems (concentration in database technologies)
New York University
New York01.2015
B.S. - Health Care Management, cum laude
New York University
New York01-2011
A.A.S. - Health Care Administration
New York University
New York01-2010
Medical Transcription/Terminology Certificate -
Queens College
Flushing01.1998
Military Intelligence Tactics - Russian Language
Defense Language Institute
Monterey, California01.1989
Business Management -
York College
Jamaica05.1987
Skills
- Allscripts Sunrise Clinical Manager
- M*Modal Fluency Direct
- Epic
- CoPath Plus
- Healthcare Information System
- Crystal Reports
- MySQL
- Microsoft Office Word
- PowerPoint
- Excel
- Access
- Outlook
- SmartSheets
- Tableau
- STARS Risk Management Program
- SharePoint
- National Practitioner Data Bank (NPDB)
- Center for Medicare and Medicaid Services (CMS)
- New York State Department of Health (NYSDOH) databases
- Typing: 70 wpm
- Ability to handle heavy workloads
- Work independently
Affiliations
- Co-Lead, MSKCC VETERaN ERN 2019-2023
- MSKCC VETERaN ERN - Networking Committee 2016-2019
- Member of the Association of University Programs in Health Administration, (AUPHA) 2010, National Committee
- Member of the Upsilon Phi Delta, July 2012 to present
References
Available upon request.
Volunteer Experience
- 01/08, 05/08, Bowery Resident’s Committee (New York University, The President’s C-Team), New York, New York, Heated, prepped, and served food and drink to unhoused individuals.
- 09/08, 09/10, John the Baptist Community Center, Inc., Brooklyn, New York, Tutored children of various age groups in math, English and science.
- 09/10, 12/10, New York Presbyterian Hospital – CUMC, New York, New York, Internship in Ambulatory Care. Answered phones, made discharge calls, assisted the charge nurse with patients, monitored clinic flow and patient satisfaction, distributed snacks, and water to patients in the waiting room.
Academic Honors
- Member, Upsilon Phi Delta Honor Society
- NYU Dean’s List 2008 - 2010
Timeline
Application Analyst II, Protocol Team Lead – DigITs, Orders Team
Memorial Sloan Kettering Cancer Center
07.2019 - Current
Systems Analyst – Health Informatics, Orders Team
Memorial Sloan Kettering Cancer Center
11.2015 - 06.2019
Systems Analyst Assistant – Hospital Administration Clinical Systems
Memorial Sloan Kettering Cancer Center
11.2013 - 11.2015
Data Assistant
Office of General Counsel
02.2012 - 11.2013
Pathology Office Assistant
Pathology Department
07.1999 - 02.2012
Medical Transcriptionist
09.1998 - 07.1999
Medical Transcriptionist
Cornell Transcription, Inc.
03.1998 - 07.1998
Office Manager
ServiceMaster by Burton
05.1992 - 10.1996
Military Intelligence Cryptologic Linguist (Russian)
United States Army
11.1987 - 11.1991
M.S. - Management and Systems (concentration in database technologies)
New York University
B.S. - Health Care Management, cum laude
New York University
A.A.S. - Health Care Administration
New York University
Medical Transcription/Terminology Certificate -
Queens College
Military Intelligence Tactics - Russian Language
Defense Language Institute
Business Management -
York College
Similar Profiles
Yohannes Abere AmbawYohannes Abere Ambaw
POSTDOCTORAL RESEARCH ASSOCIATE at Memorial Sloan Kettering Cancer Center, Sloan Kettering Institute, Cell Biology DepartmentPOSTDOCTORAL RESEARCH ASSOCIATE at Memorial Sloan Kettering Cancer Center, Sloan Kettering Institute, Cell Biology Department
NICOLE ALLARDNICOLE ALLARD
Site Supervisor at New York Cancer & Blood Specialist (Affiliated with Memorial Sloan Kettering Cancer Center)Site Supervisor at New York Cancer & Blood Specialist (Affiliated with Memorial Sloan Kettering Cancer Center)
Nelson DejesusNelson Dejesus
Guest Service Representative/Concierge at Memorial Sloan Kettering Cancer Center Josie Robertson Surgery CenterGuest Service Representative/Concierge at Memorial Sloan Kettering Cancer Center Josie Robertson Surgery Center
Hrisula DervishiHrisula Dervishi
TEAM LEAD, Outpatient & Hospital Operations at Memorial Sloan Kettering Cancer Center – Evelyn H. Lauder Breast CenterTEAM LEAD, Outpatient & Hospital Operations at Memorial Sloan Kettering Cancer Center – Evelyn H. Lauder Breast Center
KARONDRIA TOBIASKARONDRIA TOBIAS
Medical Assistant at Lenox Hill, NYMedical Assistant at Lenox Hill, NY