Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nichelle Hamer

Matteson

Summary

Experienced Project Manager with a proven track record of overseeing complex projects across multiple industries. Skilled in effectively leading cross-functional teams to deliver projects on time and within scope. Adept at managing project lifecycles, implementing process improvements, and driving project timelines for quality outcomes. Committed to team success and client satisfaction through strategic planning and execution.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Project Manager

ACP CREATIVIT
10.2023 - Current
  • Primary focused on improving operational efficiency, streamlining workflows, and ensuring that processes align with the organiz Overseeing and optimizing the internal processes within our nation's goals and objectives.
  • Assess existing internal processes across various departments and functions to identify areas of improvement, bottlenecks, redundancies, and inefficiencies.
  • Develop strategies and action plans to optimize processes, making them more efficient, cost-effective, and aligned with best practices.
  • Create project plans that outline the scope, objectives, timelines, and resource requirements for process improvement initiatives.
  • Collaborate with different departments and teams to ensure that process changes are well-understood, accepted, and effectively implemented throughout the organization.
  • Utilize data and analytics to measure process performance, identify trends, and make data-driven decisions to improve processes further.
  • Document current processes and any changes made during optimization efforts. Ensure that process documentation is up to date and accessible to relevant teams.
  • Managed a team of software developers and quality assurance specialists in the development and launch of a new customer relationship management (CRM) software product
  • Monitored metrics and developed actionable insights to improve efficiency and took ownership of customer issues and followed problems through to resolution.
  • Plan and lead weekly video-based project meetings as well as ensure technical data requirements, milestones, escalating risk and providing project status updates are delivered accurately and on-time.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Client Service Manage

Fluke Corporation
03.2019 - 10.2023
  • Oversee and manage the entire project lifecycle of onboarding an enterprise client - from developing and executing the Project Plan, Project Scope, and Project Timeline to managing Project Team and Project Stakeholders
  • Managed a team of software developers and quality assurance specialists in the development and launch of a new customer relationship management (CRM) software product
  • Monitored metrics and developed actionable insights to improve efficiency and took ownership of customer issues and followed problems through to resolution.
  • Plan and lead weekly video-based project meetings as well as ensure technical data requirements, milestones, escalating risk and providing project status updates are delivered accurately and on-time.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Project Manager

S-Net Communication
05.2018 - 03.2019
  • Oversaw project scope, timelines, and budget, resulting in the successful launch of the new infrastructure and improved site reliability metrics.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Prepared and submitted project invoices for review and approval.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and adjust.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Responsible for the coordination and completion of projects using the RACI Chart
  • Use the SMART method to evaluate goals.

Project Manager

Comcast Business VoiceEdge
08.2007 - 05.2018
  • Manage innovative office-wide communication infrastructure for 6000 plus users.
  • Planned, designed, and scheduled phases for large projects.
  • Manage Application Migration
  • Monitored project performance to identify areas of improvement and adjust.
  • Coordinated with IT, Engineering, and cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Inspired and motivated team members as needed to proactively meet commitments.

Account Manager

Volt Technical Resources
08.2006 - 08.2007
  • Designed, developed, and implemented a successful recruitment process to fill more than 500 vacancies annually.
  • Developed and mentored inside sales staff with a core focus on the understanding and implementation of innovative sales strategies and SOPs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Educated clients on new products or services to increase customer engagement with the brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Worked alongside global business leaders to deploy new training strategies.

Education

Bachelor of Arts - Liberal Arts and Sciences

Governors State University
University Park, IL

Skills

  • PMP Certification
  • Agile methodology expertise
  • Regulatory compliance oversight
  • Jira project management expertise
  • SD-WAN hardware management
  • Proficient in DMAIC techniques
  • Proficient in SharePoint
  • Data protection oversight
  • Operational efficiency enhancement
  • Contract management
  • Cross-functional teamwork

Certification

  • Project Management Professional (PMP), Project Management Institute
  • Lean Six Sigma Green Belt (LSSGB)
  • Information Technology Infrastructure Library (ITIL)

Timeline

Project Manager

ACP CREATIVIT
10.2023 - Current

Client Service Manage

Fluke Corporation
03.2019 - 10.2023

Project Manager

S-Net Communication
05.2018 - 03.2019

Project Manager

Comcast Business VoiceEdge
08.2007 - 05.2018

Account Manager

Volt Technical Resources
08.2006 - 08.2007

Bachelor of Arts - Liberal Arts and Sciences

Governors State University

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