Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICHELLE JOINER

St. Louis,Mo

Summary

Accomplished awarded winning businesses by believing in guest satisfaction, leading by example, and a strong work ethic.

I believe fully in customer service and finding the right solution to individual needs.

Overview

19
19
years of professional experience

Work History

Relationship Banker Level 3

U.S. Bank
St Louis, Missouri
08.2022 - Current
  • Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Built long-term relationships with customers by providing personalized service and support.
  • Prepared loan documents for review and approval by bank management.
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Researched customer inquiries regarding account balances, transactions, fees, interest rates.
  • Processed customer requests for withdrawals or transfers from existing accounts.
  • Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
  • Educated clients about various banking products available at the institution.
  • Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
  • Collaborated with mortgage and wealth management partners to assist customers with specialized needs.

District Manager

Midamerica hotels -Burger King division
Cape Girardeau, USA
04.2006 - 04.2022
  • Established sales and performance goals for each location, developed action plans, and provided tools and necessary mentoring to attain or exceed designated projections
  • Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies
  • Implemented and trained stores on new merchandising techniques to increase sales
  • Assisted accounting and finance departments with creating annual budgets
  • Evaluated operations and accounting information to continuously monitor business activities
  • Facilitated new marketing strategies and improved customer service management approaches to boost company revenue

Education

Associate of Applied Science -

Jefferson Community College
Hillsboro
05-2001

High School Diploma - General

Festus R-6
Festus, Mo
05-1999

Skills

  • Budget preparation
  • Staff development
  • Team building
  • Schedule oversight
  • Financial management
  • Performance reviewing
  • Oversee operations
  • Operational oversight
  • District growth management
  • Tactical business planning
  • Account audits
  • Account closings
  • Policy development and implementation
  • Relationship building and management
  • Financial Advising
  • Recordkeeping requirements
  • Cash Handling
  • Financial processes understanding
  • Loan Origination
  • Teller background
  • Persuasive communication style
  • Customer Service-Oriented
  • Resourcefulness
  • Sales expertise
  • Security understanding
  • Creative Thinking

Timeline

Relationship Banker Level 3

U.S. Bank
08.2022 - Current

District Manager

Midamerica hotels -Burger King division
04.2006 - 04.2022

Associate of Applied Science -

Jefferson Community College

High School Diploma - General

Festus R-6

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NICHELLE JOINER