Nichelle Laabs
Raeford,NC
Summary
Dependable and highly motivated leader with over 6 years of management experience. Proven ability to excel in a fast-paced environment, utilizing excellent communication skills to drive company success. Dependable server who was successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
20
20
years of professional experience
Work History
Server
Bardenays
04.2024 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Delivery Driver
Amazon
12.2020 - 12.2023
- Managed customer inquiries and complaints in polite and professional manner.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Ground Service Agent
Horizon Airlines
04.2021 - 10.2023
- Load and offload luggage and cargo, transporting to various airport locations
- Distribute all paperwork to flight crews including fuel slips, load plans, cargo manifests and flight releases
- Marshals and pushes back aircraft
- Prepares weight and balance forms and ensures load integrity by inputting accurate commodity codes and weights into a data entry system
- Service aircraft as necessary to include lavatory, potable water, aircraft grooming, deicing and security searches
- Operates and/or drives multiple types of equipment, such as belt-loaders, tugs, air-start units, bag carts, lavatory carts and deice trucks
- Execute aircraft tow operations if required.
Sales Manager
Alleviate Tax
08.2020 - 06.2021
- Initiated and strengthened client relationships as the first point of contact
- Managed both inbound and outbound calls with unwavering customer service
- Identified and facilitated resolution of client debts, leading to a promotion and raise within three weeks
- Achieved top sales Client Intake Specialist status, maintaining the position with a consistent performance, resulting in a 20% increase in sales
- Collaborated with Senior Tax Consultants to enhance sales techniques and client service
- Utilized multiple programs simultaneously, including Ytel, Logics, Microsoft Teams, Outlook, and ADP TotalSource
- Developed and implemented the training program for Client Intake Specialists.
Collections Manager
Lithia Corporation
04.2019 - 05.2020
- Contacted customers with outstanding past due balances, achieving a $150,000 increase in on-time payments
- Identified and resolved root causes of recurring disputes and delinquent payments
- Managed and maintained A/R for assigned accounts, resulting in a $100,000 reduction in overdue accounts.
- Increased recoveries by negotiating favorable repayment terms for clients and customers
- Established strong relationships with customers, fostering open communication channels for effective debt resolution
- Researched accounts and completed due diligence to resolve collection problems
Server, Waitress
McMenamins Cornelius Pass Roadhouse
04.2017 - 10.2019
- Demonstrated clear communication, prioritization, and multitasking skills
- Ensured customer satisfaction with thorough knowledge of menu offerings
- Actively engaged in anticipating and fulfilling guest needs, resulting in a $30,000 increase in positive customer feedback.
Event Ambassador, Facilitator (ACE Trainer), Bay Hostess, and Shift Lead
Topgolf
07.2016 - 12.2017
- Received the Gold Sales Star Award for 2016
- Contributed to the development of the new site team, emphasizing Topgolf culture and values
- Demonstrated effective workload balancing and thorough knowledge of menu offerings.
Business Support Analyst – Payroll, Accounting, General Ledger and Cash Management
Sage Software
01.2016 - 07.2017
- Provided extraordinary customer experience, addressing inquiries via various channels
- Recognized for Top Sales Lead several months in a row for 2016.
Customer Service Representative
Allstate
01.2012 - 01.2013
- Verified insurance coverage, upgraded coverage, and resolved service issues efficiently
- Managed account finances, collected deposits, and arranged billing.
Manager/Assistant Manager/Aesthetician/Lead Nail Tech
Cedar Spa at Shoshone Bannock Hotel
01.2012 - 01.2013
- Effectively managed up to 20 staff, accounts payable, and receivable
- Performed various spa services and collaborated on menu creation
- Utilized Agilisys, Microsoft Word, and Excel for efficient operations.
Customer Service Representative
Century Link
01.2010 - 01.2012
- Provided personalized customer service, resolved issues, and managed account finances.
Manager/Assistant Manager/Aesthetician/Lead Nail Tech
The Spa at Black Butte Ranch
01.2005 - 01.2010
- Effectively managed up to 20 staff, accounts payable, and receivable
- Performed various spa services and collaborated on menu creation.
Education
Certified Aesthetician - Cosmetology Education
Phagan’s Central Oregon Beauty College
Bend, OR 07.2024 - 07.1993
Skills
Servant Leadership
Team Oriented Approach
Deep-rooted Work Ethic
Client Issue Resolution
Microsoft Office Suites
Type 70 words per minute
Strong Work Ethic
Guest Engagement
Hospitality service expertise
Safe Food Handling
Exceptional customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsFlexible work hoursTimeline
Certified Aesthetician - Cosmetology Education
Phagan’s Central Oregon Beauty College
07.2024 - 07.1993
Server
Bardenays
04.2024 - 07.2024
Ground Service Agent
Horizon Airlines
04.2021 - 10.2023
Delivery Driver
Amazon
12.2020 - 12.2023
Sales Manager
Alleviate Tax
08.2020 - 06.2021
Collections Manager
Lithia Corporation
04.2019 - 05.2020
Server, Waitress
McMenamins Cornelius Pass Roadhouse
04.2017 - 10.2019
Event Ambassador, Facilitator (ACE Trainer), Bay Hostess, and Shift Lead
Topgolf
07.2016 - 12.2017
Business Support Analyst – Payroll, Accounting, General Ledger and Cash Management
Sage Software
01.2016 - 07.2017
Customer Service Representative
Allstate
01.2012 - 01.2013
Manager/Assistant Manager/Aesthetician/Lead Nail Tech
Cedar Spa at Shoshone Bannock Hotel
01.2012 - 01.2013
Customer Service Representative
Century Link
01.2010 - 01.2012
Manager/Assistant Manager/Aesthetician/Lead Nail Tech
The Spa at Black Butte Ranch
01.2005 - 01.2010