Nichelle L. Smith
Lake Havasu City,AZ
Summary
A career position that utilizes my capabilities and training with opportunity for advancement.
Experienced with developing and managing training programs that align with organizational goals. Utilizes innovative training methods to enhance learning experiences and employee development. Track record of creating engaging content and fostering inclusive learning culture.
Overview
30
30
years of professional experience
Work History
Recruitment and Training Coordinator
New Horizons Center
12.2023 - Current
- Achieve staffing objectives by recruiting and evaluating job candidates’ objectives and meeting with managers to discuss needs. Attracting applicants by posting open positions on recruitment sites, Community job boards, social media, etc.... Determine applicant qualifications by interviewing candidates, analyzing responses, verifying references, and comparing qualifications to job requirements. Arranging/scheduling 2nd interviews with organizational manager. Complete all required onboarding through Paycom prior to 1st day of employment as well as a two-week follow-up with new employee to ensure all needs are met. Maintain and update all new hire training materials and presentations through Canva for monthly New Hire training. Facilitate and train 7day training for all new hires including CPR/1st aid. Actively monitoring all employees to ensure yearly DDD (Division of Developmental Disabilities) compliance by processing compliance documents as well as scheduling training courses that are required yearly. Maintain all state required sites to ensure compliance for the organization.
Assistant Department Administrator
Kaiser Ophthalmology Department
01.2019 - 01.2021
- Managed and maintained the daily operations, works collaboratively with DA, Chief, and Assistant Chief formulating, implementing, evaluating business plans and strategies for new methods of service delivery. Interview, evaluate, and hire employees. Proactive in identifying opportunities of improvement in an effort to exceed department goals. Actively monitor budget reports to decrease unnecessary overtime and non-payroll costs. Maintain ongoing employee mentoring, coaching, counseling and training/development necessary to meet established performance standards. Maintain timely employee performance appraisals. Prepare employees to ensure compliance with all Federal and State regulations. Develop and maintain all department policies and procedures.
Medical Office Administrator
Kaiser El Cajon Facility
01.2015 - 01.2019
- Facilitate the Service Council to ensure consistent communication, staff appreciation, and developing/highlighting new service initiatives to exceed our services goals. Maintaining the look and feel of the facility, while assisting others that may have facility and/or patient concerns. Assist with ongoing communication between departments. Preparing facility and staff for Survey Readiness by creating regulatory boards for each department, ongoing education, open communication, and maintaining the emergency response and emergency plan. Being a conduit for any organizational focuses
Assistant Department Administrator
Kaiser Orthopedic/Podiatry Department
03.2011 - 01.2019
- Works collaboratively with DA, Chief, and Assistant Chief formulating, implementing, evaluating business plans and strategies for new methods of service delivery. Responsible for innovation and accountability throughout the department. Analyze and overseeing projects to decrease overtime, reduce supply overages, and correct inadequacies. Collaborate with RN’s, LVN’s, MA’s, Techs to ensure competency and staff development are at the appropriate level of care and working within their scope of practice. Work closely with various departments to ensure continuum of care. Mentor, coach and counsel staff to ensure an excellent service culture. Chair and co-chair department Unit Based Team and various committees, to enhance the service & processes needed to exceed our patient experience and employee’s involvement. Screen, interview, evaluate, and hire employees that will exceed our organizational focus and expectations. Actively monitoring and highlighting attendance in a timely and consistence manner. Maintain employee rounding, performance appraisals, and service observation. Prepare for and participate in regulatory surveys. Responsible for the El Cajon people pulse, and had improvement each year with the past two years being green categories, showing the improvements and the support that is given from each employee to our patients and one another.
Admitting & Emergency Registration Manager
Kaiser Hospital
03.2011 - 06.2008
- Managed and maintained the daily admissions, patient registrations, and Financial Counseling for all hospital-based services within the service area. Interview, evaluate, and hire employees. Proactive in identifying opportunities of improvement in an effort to exceed department goals. Facilitated and supported a high functioning Unit Based Team that continually evaluates workflows and strategies for new methods to improve our department metric. Actively monitor budget reports to decrease unnecessary overtime and non-payroll costs. Maintain ongoing employee mentoring, coaching, counseling and training/development necessary to meet established performance standards. Maintain timely employee performance appraisals. Prepare employees to ensure compliance with all Federal and State regulations. Develop and maintain all department policies and procedures.
Cash and Internal Controls Supervisor
Kaiser Hospital Patient Business Services
05.2005 - 06.2008
- Monitor all aspects of the internal cash controls for San Diego Service Area. Develop and implement operational work flows, processes, and training programs. Work closely with employees and department administrators to improve efficiency with the new registration system and to maximize point of service collection.
Staff Specialist
Kaiser Orthopedic Department
02.1996 - 05.2005
- Assist with planning, projecting, managing, and directing Orthopedic services in an efficient, medically sound and cost-effective manner. Provide administrative support and oversee special projects. Analyze/investigates management’s informational reports, post all open positions with justification, and direct/monitor seniors. Evaluate and interview potential employees. Assist and direct current employees utilizing our new Corrective Action process when indicated. Point of contact for Membership Services to assist with patient needs.
Education
High School Diploma -
University of Phoenix
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University City High School
San Diego, CAundefined
Mesa College
San Diego, CASkills
- Verbal and written communication
- Coaching and mentoring
- Virtual training
- Presentation
- Training material updates
- Training delivery
- Schedule management
- Learning management systems
- Materials preparation
- Schedule coordination
- Training facilitation
PERSONAL QUALIFICATIONS
Strong practical experience, exceptionally organized and resourceful with the ability to simultaneously handle numerous tasks with the ability to prioritize assignments. Excellent communication and presentation skills.
Timeline
Recruitment and Training Coordinator
New Horizons Center
12.2023 - Current
Assistant Department Administrator
Kaiser Ophthalmology Department
01.2019 - 01.2021
Medical Office Administrator
Kaiser El Cajon Facility
01.2015 - 01.2019
Assistant Department Administrator
Kaiser Orthopedic/Podiatry Department
03.2011 - 01.2019
Admitting & Emergency Registration Manager
Kaiser Hospital
03.2011 - 06.2008
Cash and Internal Controls Supervisor
Kaiser Hospital Patient Business Services
05.2005 - 06.2008
Staff Specialist
Kaiser Orthopedic Department
02.1996 - 05.2005
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University City High School
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Mesa College
High School Diploma -
University of Phoenix
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